Олександр

OLEKSANDR BUNIAK
Department Manager / Sales & Operations Manager
Lviv · Office / Remote · [open contact info](look above in the "contact info" section) · English — Advanced

PROFESSIONAL PROFILE
Manager with experience in sales, customer service and operational management. Experienced in managing a
department and a team of up to 15 employees, monitoring KPIs, recruiting staff, negotiating with clients and
partners, managing CRM, documentation and reporting. Experience includes retail and business banking,
international vehicle sales, as well as practical experience in sole proprietor accounting and working with 1C and
BAS.

WORK EXPERIENCE
PrivatBank — Customer Service & Sales Specialist
03.2025–08.2025; 04.2026–Present
• Servicing retail and business clients.
• Sales of banking and insurance products.
• Opening, closing and servicing customer accounts.
• Managing and servicing sole proprietor (FOP) accounts.
• Consulting clients on banking products and services.
• Negotiating with entrepreneurs regarding additional services and their sales.
• Working with documentation and internal banking processes.
• Supporting clients from initial request to completion.

Auto Pid Kliuch z-за Kordonu — Branch Manager / Sales Manager
08.2025–03.2026
• Managed a branch with a team of up to 15 employees (initially 3 employees).
• Organized team operations, delegated tasks and monitored completion.
• Monitored KPIs and key branch performance indicators.
• Managed an average volume of 75–90 vehicles sold and delivered per month.
• Managed the full vehicle sales cycle, from first client contact to vehicle handover.
• Consulted clients, identified needs and selected suitable vehicles.
• Worked with CRM systems and maintained the client database.
• Prepared contracts and managed vehicle-related documentation.
• Calculated vehicle costs, services and additional expenses.
• Prepared daily reports using Google Sheets and Google Docs.
• Participated in staff recruitment and onboarding.
• Negotiated with partners and contractors regarding additional services.
• Coordinated cooperation with service stations, financing organizations and transport companies.
• Coordinated vehicle delivery from the USA to clients.

Sole Proprietor — Defense Industry / 3D Manufacturing — Accounting Specialist
10.2024–09.2026
• Accounting for materials, income and expenses.
• Monitoring material movement.
• Writing off used, damaged and unusable materials.
• Calculating payroll for employees.
• Monitoring the quality of completed work.
• Preparing daily, quarterly and annual reports.
• Working with 1C and BAS accounting systems.

Cook / Head Chef
03.2024–02.2025
• Organized and supervised kitchen operations.
• Assigned tasks to kitchen staff.
• Controlled the quality of dishes and ingredients.
• Maintained cleanliness and order in the kitchen and refrigerated storage areas.
• Managed inventory, placed orders and monitored incoming products.

• Wrote off defective or non-compliant products.
• Maintained records of technical equipment and monitored its condition.
• Organized equipment replacement and upgrades.

State Criminal and Executive Service of Ukraine — Junior Security Inspector
02.2023–03.2024
• Security and custodial duties.
• Worked in accordance with established procedures and regulations.
• Performed assigned tasks in a high-responsibility environment.
• Maintained discipline and effective teamwork.

English Tutor — Freelance
2020–Present
• Independently attracted and acquired students.
• Conducted trial lessons and identified students’ needs.
• Worked with students of different ages.
• Developed individualized learning plans.
• Selected and created learning materials.
• Monitored progress and quality of completed assignments.
• Supported students in achieving learning goals and maintaining motivation.

PROFESSIONAL SKILLS
Sales & Customer Relations: B2B/B2C sales, full sales cycle, negotiations, customer needs analysis, customer
service, business client management.
Management: team organization, task delegation, KPI monitoring, recruitment and onboarding, partner and
contractor management.
Operations: CRM, Google Sheets, Google Docs, document management, contracts, reporting, workflow
organization.
Accounting: 1C, BAS, materials accounting, income and expense accounting, write-offs, payroll calculation.

PERSONAL SKILLS
Responsibility · discipline · organization · communication · systematic approach · adaptability · attention to detail ·
results orientation

LANGUAGES
Ukrainian — Native · English — Advanced