Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20330590/

Work experience

Freelance Automator

from 08.2026 to now (3 months)
Fiverr, Upwork, Дистанційно (IT)

As an AI & Workflow Automation Specialist with a background in HR operations and data analysis, I build resilient, production-ready automations using n8n and Make.com.
I bridge business logic and technical execution to eliminate manual routine and cut operational costs.

Key Capabilities:
• Autonomous AI Agents & RAG: Custom agents for lead scoring, customer triage, and document processing.
• End-to-End Business Automations: Automated lead enrichment, smart CRM routing, and multi-channel messaging.
• Enterprise Error Observability: Multi-stage error handling, automated fallbacks, and real-time execution logging. Tech Stack & Integrations:
• Platforms & AI: n8n, Make.com, LLMs, Vector Databases (RAG Architecture), Webhooks, Custom Code.
• Ecosystems: CRMs, Cloud Spreadsheets, Transactional Email, Team Chat & Messaging APIs.

Business Impact:
• 15+ hours/week saved per team through workflow optimization.
• 0% AI budget wasted on invalid data via pre-LLM validation checks.
• 100% operational transparency with automated logging dashboards.

L&D & Quality Operations specialst

from 08.2024 to 12.2025 (1 year 5 months)
Study Less, Дистанційно (Освіта, наука)

Managed user onboarding and directly influenced LTV and CSAT metrics.

From March 2025:
Established a training and quality system covering onboarding, performance management, and staff development.

Increased the successful probation completion rate from ~70% to ~95% by optimizing onboarding and training.

Implemented a performance review system (feedback sessions, IDPs, readiness assessments).

Improved key business metrics through quality control: LTV +~10%, target achievement +15–20%, CSAT +~10%.

Analyzed performance data and implemented improvements in training processes and the feedback culture.

Operational Team Lead

from 05.2018 to now (8 years 6 months)
JAFI, Київ (Освіта, наука)

Managed cross-functional educational and creative teams for over 7 years during the development of projects, games, and quests (including design and scripting).

Administered educational and entertainment festivals and events in Ukraine and Europe (ranging from 15 to 200 participants).

Was responsible for assessing participants' strengths and weaknesses, optimizing role allocation, resolving conflicts, and meeting deadlines.

Education

НЛТУУ

Дизайн, Львів
Higher, from 2016 to 2020 (4 years)

Additional education and certificates

Coursera, AI Automation Engineer with n8n Specialization

2026, 2 mounth

Knowledge and skills

• Notion
• Document workflow automation
• Автоматизація процесів
• Автоматизація документообігу
• N8n
• Offboarding
• Task management
• HR-аналітика
• Комунікабельність
• Координація команди
• Онбординг персоналу
• HR-стратегія
• Управлінські навички
• Управління персоналом
• Уміння аналізувати

Language proficiencies

• Ukrainian — fluent
• English — above average