Наталія

Administrative & Operations Assistant
Dnipro, Ukraine | Remote
English — B1 (Intermediate)
PROFESSIONAL SUMMARY
Experienced professional with a strong background in coordinating workflows, organizing information and documents, controlling tasks and deadlines, and preparing reports for management.
Skilled in working with large volumes of information, checking data and documents, identifying discrepancies, prioritizing tasks, and following work through to completion.
Currently developing practical skills in Google Sheets, CRM systems, Google Workspace, and AI tools to work effectively in a modern remote environment.
PROFESSIONAL EXPERIENCE
Head of Information Processing Department
Profil, Dnipro, Ukraine | Finance, Banking, Insurance
06/1994 – 07/2009
• Coordinated several work tasks simultaneously, setting priorities based on urgency and established deadlines.
• Coordinated daily workflows and distributed tasks among team members.
• Monitored task completion, deadlines, and management instructions.
• Worked with large volumes of documents and data: collected, checked, clarified, and organized information.
• Reviewed documents and data, identified discrepancies, and clarified missing or unclear information.
• Prepared regular reports and explanatory materials for management and the Head Office.
• Coordinated the preparation of budget data, monitored budget execution, and analyzed variances.
• Communicated with clients, management, employees, and Head Office representatives.
• Participated in training and onboarding of three new employees.
CAREER PERIOD
Individual Projects & Professional Development
09/2019 – 09/2026
Worked on individual projects while continuing professional learning and development and updating practical skills for returning to a modern work environment.
DIGITAL SKILLS
MS Excel — tables, filters, sorting, formulas, data checking.
Practical experience with FILTER, XLOOKUP, SUMIF/SUMIFS, COUNTIF/COUNTIFS, AVERAGE, IF, IFERROR.
Google Sheets — currently strengthening practical skills in tables, formulas, filtering, sorting, and data checking.
Google Docs, Google Drive, Microsoft Word — practical use.
CRM — practical training experience with leads, statuses, tasks, and next actions.
ChatGPT — practical use for structuring information, preparing texts, and routine tasks.
Google Calendar — currently learning.
Canva, CapCut — practical digital/content experience.
KEY SKILLS
• Workflow coordination
• Task and deadline control
• Information and data organization
• Document management
• Data and document verification
• Reporting and information preparation
• Task prioritization and planning
• Attention to detail
• Business communication
• Work with large volumes of information
• Responsibility and reliability
• Ability to learn quickly
ADDITIONAL DIGITAL EXPERIENCE
Practical experience with content and social media as part of individual projects, including content planning, content creation, social media work, Canva, CapCut, and ChatGPT.