Contact information

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Work experience

Career break

from 10.2025 to 09.2026 (1 year)
Medical treatment and recovery

Head of Workforce Operations

from 09.2023 to 10.2025 (2 years 2 months)
Englishdom, Дистанційно (Освіта, наука)

Led end-to-end operations for a distributed workforce of 1,000+ teachers across multiple markets, owning the full workforce lifecycle from hiring and onboarding through performance management, retention, and payroll coordination. Managed cross-functional teams across Recruitment, Onboarding, Methodology, Support, and Back Office.
• Directed operational strategy across recruitment, onboarding, and support functions, keeping workforce capacity and service quality aligned with business growth targets as headcount scaled
• Built and scaled recruitment, onboarding, and support operations to support rapid workforce growth while maintaining service quality and operational stability
• Defined and implemented KPI frameworks covering hiring velocity, teacher quality, retention, productivity, and operational performance
• Reduced time-to-hire and recruitment costs by 40% through process redesign, automation, and workflow optimization
• Led workforce planning and payroll operations, ensuring accurate forecasting, staffing, and cost control
• Owned annual budgets and headcount planning, driving cost optimization initiatives that improved operational efficiency and scalability
• Partnered with Product, Finance, and Analytics teams to align operational capacity and workforce strategy with business objectives

Independent Consultant / Freelance Operations Advisor

from 10.2020 to 09.2023 (3 years)
Self-employed, Дистанційно (Пошук персоналу, HR)

Took maternity leave beginning in October 2020 while continuing to support select clients through part-time consulting
and freelance projects in workforce operations and recruitment process design.

Head of Workforce Operations

from 03.2015 to 10.2020 (5 years 8 months)
Skyeng, Дистанційно (Освіта, наука)

Progressed through four promotions from Support Agent to Head of Workforce Operations, ultimately building and leading the department responsible for teacher acquisition, onboarding, workforce performance, and retention for a global network of 10,000+ teachers. Owned end-to-end workforce operations, leading cross-functional teams across Recruitment, Onboarding, Teacher Adaptation, and Workforce Support while building the operational infrastructure required to scale one of the largest distributed teaching workforces in EdTech.
• Built and scaled workforce operations supporting growth of a global teacher network to 10,000+ contractors
• Designed and optimized end-to-end sourcing, recruitment, onboarding, and workforce management processes, enabling up to 800 hires per month
• Led multi-layer operational teams of up to 80 people, including managers and team leads across multiple functions
• Owned workforce planning, operational capacity, and key performance metrics, including hiring velocity, onboarding effectiveness, teacher quality, retention, and productivity
• Established scalable operational frameworks and standards that maintained quality and stability through periods of rapid growth
• Drove cross-functional initiatives with Product, Analytics, Finance, Marketing, and Legal to align workforce capacity with growth targets and operational efficiency goals
• Led large-scale hiring and workforce expansion initiatives, ensuring operational readiness to support company growth across multiple markets
• Designed and continuously improved onboarding programs, operational documentation, SOPs, and learning materials for recruiters, support specialists, and teachers, ensuring consistent knowledge transfer across distributed teams.
• Delivered onboarding training for new employees and coordinated virtual learning initiatives, including teacher webinars and speaking clubs, while partnering with cross-functional teams to support scalable learning and
operational excellence.

Recruiter, Sourcer

from 11.2013 to 11.2014 (1 year)
Vitaver & Associates, Inc., Дистанційно (Пошук персоналу, HR)

• Supported recruitment delivery for international clients, managing candidate sourcing, screening, and pipeline coordination across multiple industries
• Identified and engaged qualified candidates through varied sourcing channels
• Maintained recruitment pipelines and supported end-to-end hiring activities

Sales specialist

from 08.2012 to 10.2013 (1 year 3 months)
APC IT, Миколаїв (Роздрібна торгівля)

• Advised customers on technology product selection based on needs and budget in a high-volume retail environment
• Managed the full sales process from needs assessment through purchase completion, delivering a high-quality customer experience

Education

Admiral Makarov National University of Shipbuilding

Welding Engineering Technology, Миколаїв
Higher, from 2013 to 2016 (3 years)

Admiral Makarov National University of Shipbuilding

Applied Linguistics, Миколаїв
Higher, from 2007 to 2012 (5 years)

Knowledge and skills

• MS Office
• CRM
• HTML
• Письмовий переклад
• Google Docs
• Google Drive
• Administrative work
• Грамотна усна та письмова мова
• Ведення CRM
• Управління персоналом
• Управлінські навички
• Управління проєктами
• Project management
• Здатність до навчання
• Технічний переклад
• Переклад проєктної документації
• Уміння аналізувати
• Стратегічне планування
• MS Excel
• Водійські права кат. B
• Адаптивність
• Operational management
• Workforce Planning
• HR Process Digitalization
• L&D / Onboarding
• KPI Dashboards
• Change management
• Операційне управління
• ClickUp
• Jira
• Trello
• Miro
• Notion
• Hireflix
• Kwizbot
• Creatio
• Operational CRM
• ATS
• Looker Studio
• GetCourse
• L&D платформи

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Czech — average