Олександр

Oleksandr Poluianov
Incident Manager Contact
4+ years in Operations, e-commerce + [open contact info](look above in the "contact info" section)
iGaming, EU-based with active PE [open contact info](look above in the "contact info" section)
account (Gewerbe), open to FT/B2B. [open contact info](look above in the "contact info" section), tg:
@triggeredbyy
Hohe Börde, Sachsen-Anhalt, Germany

Education Experience
INCIDENT MANAGER ZOOLATECH, INC. | US, SEATTLE
NATIONAL TECHNICAL June 2022 - June 2025
UNIVERSITY OF UKRAINE
• Managed high-priority production incidents for enterprise retail and e-
“KYIV POLYTECHNIC INSTITUTE”
commerce platforms, acting as Incident Manager during critical
BE, Computer Science
outages and service degradation events.
June 2021
• Coordinated cross-functional response efforts involving engineering
teams, vendors, and business stakeholders while maintaining clear
Skills communication throughout incident lifecycles.
• Conducted impact assessments, facilitated war rooms, tracked
recovery progress, and delivered post-incident reviews and RCA
documentation.
Incident Management • Developed monitoring dashboards, alerts, and investigation workflows
Problem Management using New Relic and Splunk.
• Participated in 24/7 operational support rotations, ensuring availability
Observability (New Relic,
and stability of business-critical services.
Splunk, Grafana)
Dashboards, Alerts, Log INCIDENT MANAGER (MID-SENIOR) REDCORE, INC. | PL,
Analysis WARSAW
June 2025 - March 2026
Root Cause Analysis (RCA)
ServiceNow, PagerDuty, • Led high-priority production incidents for a high-availability
iGaming platform, coordinating engineering, operations, product,
Incident.io (Workflows,
and vendor teams during critical service disruptions.
Escalation Policies) • Drive incident resolution efforts, stakeholder communications,
Confluence, Jira, Miro, MS and executive updates to minimize customer and business
impact.
Suite (Documentation,
• Gained experience building Incident/Problem Management
Runbooks) processes from the ground up, defining workflows, escalation
paths, regulations and operational standards.
• Contributed to sustained MTTR reduction (~35%) through the
Languages introduction of enhanced observability, incident management
workflows, and post-incident improvement initiatives.
• Own incident lifecycle processes, including incident reviews, root
English (C1, Fluent) cause analysis (RCA), corrective action tracking, and continuous
Ukrainian (Native) improvement initiatives.
• Utilize Incident.io, Grafana, Jira, Confluence, and reporting tools to
Russian (Native)
improve operational visibility and incident response effectiveness.
• Support service reliability initiatives through trend analysis,
operational reporting, and process optimization.