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YAROSLAV PITS
Sales Manager
Odesa, Ukraine · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) · Age 22

PROFILE
Sales and customer service manager with experience at an official Toyota / Lexus dealership, an engineering
degree in marine engineering (Bachelor's, Ship Engineer-Mechanic, National University “Odesa Maritime
Academy”) and C1-level English. At the dealership I sell service work to an average of 9–11 customers every
day, work with corporate clients, and have won 4 tenders for servicing company vehicle fleets. I have B2B auto
parts sales experience at a store with an average daily turnover of UAH 40–60K, and my own customer base as an
auto mechanic. I quickly understand customer needs and turn a request into a specific commercial offer.
Experience coordinating a team of up to 5 people.

WORK EXPERIENCE
Service Customer Consultant / Service Advisor 03.2026 – Present
Official dealership Toyota / Lexus / Multibrand, Odesa
• Selling service work to an average of 9–11 customers per day (≈200 per month): identifying needs, presenting
the work, agreeing on the budget, upselling additional services.
• Tender participation: 4 tenders won for servicing large numbers of company vehicles at corporate request —
preparing commercial offers, calculating cost and lead times.
• Managing corporate clients and vehicle fleets: contracts, invoices, completion certificates, records in 1C.
• Working to the brand's sales and customer service standards; coordinating between the customer, mechanics
and the parts department; monitoring deadlines.
Auto Parts Selection and Sales Manager 05.2025 – 03.2026
58MILE, Odesa — retail and online auto parts sales
• Sales and consulting for individuals and companies at a store with an average daily turnover of UAH 40–60K
(offline retail + online orders).
• Handling incoming inquiries, preparing offers by price and lead time, supporting orders from request to pickup.
• Negotiating with suppliers and wholesale warehouses on availability, delivery times and terms; managing
customers in CRM.
Auto Mechanic (own business, work on order) 06.2022 – Present
Self-employed, Odesa — multi-brand servicing, focus on electric vehicles
• Independently attracting customers, consulting, pricing and selling work, agreeing on deadlines.
• On average 40–50 cars per month, mostly extensive and complex jobs, including major engine and suspension
overhauls.
• Sourcing parts from various suppliers, comparing price, quality and lead times.

EDUCATION
2021 – 2025 National University “Odesa Maritime Academy”,
Educational and Scientific Institute of Engineering. Bachelor's degree, Ship
Engineer-Mechanic.
2026 Mate academy — course “Data Analytics” (2 months): Excel, data analysis,
reporting.

KEY SKILLS
Sales B2B and B2C, tenders, needs identification, commercial offers, negotiations,
objection handling, upselling, customer retention
Logistics Working with suppliers, delivery times, supporting documents, maritime and
technical terminology, understanding of cargo and equipment specifics
Software CRM systems, 1C, MS Excel (data analysis), MS Office
Languages English — C1 (negotiations, business correspondence, documents); Ukrainian —
native
Personal qualities Communication skills, results-oriented, stress resistance, fast learner