Вікторія

Viktoriia Drachenko
Lead Generation & Business Development | Upwork, LinkedIn, Email Outreach
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Antalya, Turkey (remote, flexible hours)

SUMMARY
Lead generation and sales leader with nearly 3 years in agency business development. Built a lead generation
department from scratch, grew an agency Upwork profile past $400K in total revenue, and raised proposal-to-reply
conversion from 7% to 15%. Currently qualify 1,500-2,000 inbound leads per month for a service company. Written
English C1-C2.

EXPERIENCE
Inbound Lead Qualification Specialist (Instagram DM), Business Consulting Company
Jun 2026 - Present | Remote
• Handle 1,500-2,000 inbound leads per month from paid social ads: reply, qualify, collect contact details, schedule
contact with the sales team and hand off.
• Lead-to-contact conversion of 15-20%; first response time under 20 minutes.
• Maintain CRM records, statuses and follow-ups for every handed-off lead.
Jett Develops, software development agency
May 2023 - Apr 2026 | Remote
Head of Sales Department (Jan 2024 - Apr 2026)
• Grew the agency Upwork profile past $400K in total revenue.
• Raised proposal-to-reply conversion from 7% to 15%, increasing qualified leads and booked demos.
• Managed 10+ Upwork and LinkedIn profiles: strategy, positioning and content for the company page.
• Built custom GPT assistants and automations that cut response time by 85% and expanded outreach capacity.
• Ran the sales process from first lead to signed contract.
Head of Lead Generation (May 2023 - Dec 2023)
• Launched the lead generation department from scratch across Upwork, LinkedIn and email.
• Designed profile strategies and outreach templates that doubled reply rates and stabilized the inbound pipeline.
• Conducted 150+ interviews; hired and trained a team of 6+ lead generation specialists.
Owner & General Manager, True Bar
Oct 2019 - Dec 2022
• Founded a restaurant from scratch and grew it into a profitable local brand.
• Recruited and managed a team of 30+: hiring, training, finances and daily operations; reduced costs through vendor
negotiations and process improvements.

SKILLS AND TOOLS
LinkedIn: LinkedIn, Sales Navigator, LinkedIn Helper, Phantombuster, HeyReach
Upwork: bidding, profile operations, proposal analytics, Gigradar
Email and data: Apollo, Lemlist, Instantly, Snov.io, Smartlead, Clay, Hunter.io
CRM and other: HubSpot, Pipedrive, Google Sheets, custom GPT assistants
Process: ICP research and list building, outreach sequences, lead qualification and handoff, team hiring and onboarding

EDUCATION
International University of Finance, Master's in Audit and Accounting, 2013 - 2015
Kyiv Polytechnic Institute (KPI), Master's in Information and Control Systems and Technologies, 2007 - 2013

LANGUAGES
English: written C1-C2, spoken B1-B2 | Ukrainian: native | Russian: fluent