Максим

MAKSYM LEONOVYCH
Customer Support Representative

Phone: [open contact info](look above in the "contact info" section) Email: [open contact info](look above in the "contact info" section)
Location: Zadar, Croatia Tg: https://t.me/shimorifp

PROFESSIONAL SUMMARY:
Reliable and detail-oriented professional with experience in security monitoring, client support, and supervisory
assistance. Skilled in problem-solving, effective communication, and handling client inquiries and incidents in a fast-paced
environment. Proficient in English (B2), with a solid foundation in software development and hands-on experience with
.NET, Angular, React, and C++ through personal projects. Adaptable, analytical, and eager to apply both technical and
interpersonal skills to new professional opportunities.

SKILLS:
Customer Support Incident Monitoring and Response C#

Verbal and Written Communication Teamwork and Collaboration .NET / ASP.NET Core

Problem-Solving Time Management REST API Fundamentals

Attention to Detail Adaptability HTML, CSS, JavaScript
Git and GitHub

WORK EXPERIENCE:
CCTV operator November 2024 to Present
OHZ Remote Guarding

Experienced security monitoring professional with a background in surveillance operations, client support, and
supervisory assistance at OHZ Security. Responsible for monitoring security systems, identifying potential issues,
responding to alarms, and handling client inquiries professionally. Developed strong problem-solving, communication,
and attention-to-detail skills while supporting daily operations and collaborating with colleagues. Demonstrated
adaptability and reliability in a fast-paced security environment.

EDUCATION:
September 2022 - June 2026
Bachelor of Electronics
Ivan Franko National University of Lviv

ADDITIONAL INFORMATION:
Languages: Ukrainian(Native) - English (Upper-Intermediate)