Kenneth

KENNETH CHRISTOPHER UMEH
RECRUITER-READY CV | SALES • LOGISTICS • CUSTOMER RELATIONS • BUSINESS DEVELOPMENT
Nigeria | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Alternative email: [open contact info](look above in the "contact info" section) | Telegram: @Chris_3_5
Availability: Immediate | Open to remote and international opportunities

PROFESSIONAL PROFILE
Customer-focused sales and logistics professional with strengths in prospecting, client communication, follow-up
management, service coordination, and problem-solving. Brings a commercially minded approach to identifying customer
needs, explaining service value, handling objections, maintaining organized records, and coordinating next steps across
customer-facing and operational activities. Communicates confidently in English and is comfortable with telephone, email,
CRM, and digital documentation workflows. Seeking opportunities in logistics sales, freight sales, business development,
customer success, account coordination, or recruitment-adjacent client-facing roles.

WHAT I BRING
• Client communication: Professional telephone and email communication, active listening, expectation setting, and
relationship building.

• Sales support: Lead generation, prospect qualification, follow-ups, objection handling, negotiation, and pipeline organization.

• Coordination: Gathering requirements, sharing updates, tracking outstanding actions, and escalating issues when needed.

• Organization: CRM data entry, digital recordkeeping, customer correspondence, and clear handovers.

• Work style: Proactive, adaptable, detail-oriented, service-focused, and able to prioritize competing requests.

CORE SKILLS
Recruiter and client communication • Candidate/client relationship support • Lead generation and prospecting • Customer
service • Sales pipeline and follow-up management • Needs assessment • Objection handling and negotiation • Account
support • Logistics and transportation coordination • Driver, broker, and customer communication • ETA and shipment-status
follow-up • Issue resolution and escalation • CRM and digital recordkeeping • Time management and multitasking •
Cross-functional collaboration

RELEVANT EXPERIENCE & CAPABILITIES
Sales & Business Development
• Engaged prospective customers through outbound communication, prospecting, lead generation, and structured follow-up.

• Used discovery questions to understand customer requirements, explain service value, respond to concerns, and move sales
conversations forward.

• Maintained communication with prospects and customers to support trust, retention, and timely next steps.

• Organized customer information, contact history, and follow-up activities using CRM tools and digital documents.

• Coordinated with team members to communicate client requirements and support follow-through on commitments.

Logistics & Operations Coordination
• Communicated with customers, drivers, brokers, and operational contacts to clarify requirements and coordinate next steps.

• Gathered and followed up on availability, estimated arrival times, shipment status, and scheduling concerns where applicable.

• Shared updates, identified communication gaps, and escalated unresolved service issues to the appropriate parties.

• Maintained organized records and balanced multiple requests while preserving accuracy and professional communication.

Customer Service & Client Support
• Responded to customer questions and concerns with active listening, clear explanations, and practical next steps.

• Managed expectations, tracked outstanding requests, and kept relevant parties informed when action or information was
pending.

• Applied problem-solving and conflict-resolution skills to reduce misunderstandings and support a positive customer experience.

DIGITAL TOOLS
Customer Relationship Management (CRM) systems • Google Docs • Email and telephone communication • Digital
documentation and record organization • Spreadsheet-based tracking and reporting, where applicable

Kenneth Christopher Umeh | Page 1

EDUCATION
University of Nigeria, Nsukka (UNN)
Bachelor of Engineering (B.Eng.), Civil Engineering — Ongoing

LANGUAGE
English — Advanced professional proficiency

TARGET ROLES
Recruitment Coordinator • Talent Acquisition Assistant • Candidate Experience Coordinator • Recruitment Resourcer • Sales
Development Representative • Customer Success Associate • Logistics Sales Representative • Business Development
Specialist • Account Coordinator

IMPORTANT NOTE
This CV emphasizes transferable, recruiter-relevant skills without inventing recruitment experience, employment dates, employer names,
certifications, or performance metrics. If you have direct recruitment experience or measurable achievements, add them to strengthen the
application further.

Kenneth Christopher Umeh | Page 2