Dariia

Dariia Chornous
Operations Manager

CONTACT SUMMARY
INFORMATION Operations Manager with 6+ years of management experience and 10+ years in IT. Built and
scaled an internal service department from 0 to 12 specialists, overseeing daily operations,
[open contact info](look above in the "contact info" section)
team performance, and service delivery. Increased throughput by 40% through SLA
[open contact info](look above in the "contact info" section)
implementation, process optimization, and automation. Skilled in hiring, CRM integrations,
LinkedIn cross-functional coordination, and data-driven operational improvements.
GitHub
Cherkasy, Ukraine / Remote
PROFESSIONAL ACHIEVEMENTS
Reduced KPI incentive costs by 30% in each of three successive system redesigns
(~66% cumulative) while maintaining team output

KEY COMPETENCES Increased departmental throughput by 40% through SLA implementation and
workflow automation, supporting a growing volume of client proposals
Operations Management
Team Leadership & Development Improved operational efficiency by 25% through CRM and AI integrations, cutting
manual workload and accelerating resume preparation
Daily Operations & Coordination
Business Process Optimization
CRM & Workflow Automation
KPI & Performance Management
WORK EXPERIENCE
Hiring & Onboarding
Data Analytics Advanced Program
Operational Reporting & Analytics
Data Loves Academy | 09.2025 – 06.2026
Cross-functional Collaboration
Excel | Google Sheets | SQL | Python | Tableau | Power BI | BigQuery | Statistical testing
Resource & Workload Planning Projects: Operational Efficiency Analysis, Metrocar Product Analytics

Head of CV Preparation Department | Operations Manager
Andersen Lab | 04.2019 – 08.2025
EDUCATION Internal service department preparing tailored IT specialists’ resumes for client proposals;
supported Sales, Delivery, and Project Coordinators
Specialist Degree in Built and scaled a distributed team from 0 to 12 specialists; hired, onboarded, and
Practical Psychology developed 20+ employees through regular 1:1s, coaching, and performance reviews

Cherkasy National University Managed daily operations and ~620 requests/month (peak 920): identified bottlenecks,
implemented SLAs, and ensured service continuity through backup planning,
2008 – 2013 prioritization, and skills-based task allocation

Investigated quality issues and implemented corrective actions to reduce rework

Led integration of 4 tools (2 CRM systems, 1C ERP, AI) to automate workflows, reduce
manual tasks, and improve operational efficiency
LANGUAGES
Monitored team KPIs, prepared weekly and monthly operational reports (Google
Sheets/Excel), and managed the annual department budget across 5 cost categories
English – Intermediate (B1+)
Ukrainian – Native Aligned workflows and priorities across 5 teams to support business needs

Developed SOPs and workflow documentation in Jira

Previous role at Andersen Lab: HR Generalist (2015 – 2019)