Emmanuel

EMMANUEL IHESI
Business Assistant | Client Communication | Scheduling | Operations Support

Aba, Abia State, Nigeria (Remote) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

CORE SKILLS PROFILE
• Incoming call & enquiry Organized, proactive assistant with remote experience supporting US
handling customers by phone, setting appointments, following up on leads and
• Professional written keeping CRM records accurate, backed by a front-desk and customer-care
communication (email, chat) background. I pay close attention to detail, take responsibility for results,
• Scheduling & appointment learn new tools quickly and use AI tools confidently to research, draft and
confirmation stay organized. Ready to start with day-to-day operations and take on more
• Follow-ups & deadline over time.
tracking
• CRM & spreadsheet updates Why I fit this role
• Google Workspace (Docs, • Remote US-company experience: incoming calls, enquiries,
Sheets, Calendar) appointments and follow-ups
• Simple reports & tables • Keeps CRM records accurate and tracks leads, tasks and deadlines so
• AI tools for research & nothing slips
drafting • Quick learner, confident with AI tools; Google AI Essentials and
• Self-organization & initiative Prompting Essentials certified
EDUCATION
EXPERIENCE
B.Eng. Electrical & Electronics
Sales Closer 2025 – 2026
Engineering
First Class · Abia State University, Credit Wellness LLC · Casper, Wyoming, USA · Remote
Nigeria · 2025 • Handled high-volume inbound and outbound calls and managed
customer enquiries from first contact through follow-up.
CERTIFICATIONS
• Tracked each customer's progress and next steps in the CRM, keeping
• Google AI Essentials
follow-ups timely and records accurate.
• Google Prompting Essentials
• Explained processes clearly and walked customers through a multi-step
LANGUAGES dispute procedure.
• English — Fluent (spoken & Lead Qualifier & Appointment Setter 2024 – May 2025
written) Insurance Supermarket USA · Miami, Florida, USA · Remote
• Igbo • Qualified incoming leads, set appointments and transferred customers
• Nigerian Pidgin to the correct licensed advisor.
AVAILABILITY
• Coordinated hand-offs between customers and advisors, keeping
communication clear and on time.
• Flexible hours, including US
time-zone shifts Customer Care Representative 2022 – 2024
• Stable internet with solar Christ the King Cathedral Boutique · Aba, Nigeria
backup power • Assisted customers and resolved their concerns.
LINKS Receptionist 2019 – 2022
[open contact info](look above in the "contact info" section)
Christ the King Cathedral · Aba, Nigeria
github.com/emmanuel-ihesi
• Managed visitors, calls and enquiries and kept the front desk organized,
with information reaching the right people.