Emmanuel

EMMANUEL IHESI
Customer Support Specialist | Phone, Chat & Email | CRM

Aba, Abia State, Nigeria (Remote) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

CORE SKILLS PROFILE
• Active listening Empathetic, solution-focused customer support professional with remote
• Clear verbal & written experience supporting US customers by phone, backed by years of
communication customer-care and front-desk work. I listen carefully, explain things in plain
• Complaint handling & conflict language, keep accurate records and stay calm when a customer is
resolution frustrated. Excellent written English, quick with CRM and chat tools, and
• Handling many customers & happy to work evenings, weekends and US-hours shifts.
prioritization
• CRM & live-chat platforms Why I fit this role
• Fast, accurate typing & data • Real US customer-service experience: inbound and outbound calls,
entry enquiry handling and follow-up
• Root-cause problem solving • Complaint and dispute handling: guided customers step by step
• Quick decisions within through resolving credit report errors
company policy • Fast learner with strong written English, accurate data entry and a
• Empathy & customer focus calm, friendly manner
EDUCATION
EXPERIENCE
B.Eng. Electrical & Electronics
Sales Closer 2025 – 2026
Engineering
First Class · Abia State University, Credit Wellness LLC · Casper, Wyoming, USA · Remote
Nigeria · 2025 • Handled high volumes of inbound and outbound calls from US
customers, answering questions and managing each enquiry through to
LANGUAGES resolution.
• English — Fluent (spoken & • Helped customers spot errors on their credit reports and guided them
written)
through the dispute process, explaining each step clearly.
• Igbo
• Kept accurate notes and follow-up actions in the CRM so every case
• Nigerian Pidgin stayed on track.
AVAILABILITY Lead Qualifier & Appointment Setter 2024 – May 2025
• Evenings, weekends and Insurance Supermarket USA · Miami, Florida, USA · Remote
US/EU shifts • Worked as a customer service representative on inbound and outbound
• Stable internet with solar calls, handling enquiries and keeping customers informed.
backup power
• Moved customers through qualification and transferred them to the
LINKS
licensed advisor for their state.
[open contact info](look above in the "contact info" section)
Customer Care Representative 2022 – 2024
github.com/emmanuel-ihesi
Christ the King Cathedral Boutique · Aba, Nigeria
• Assisted customers, answered questions and resolved concerns to keep
them satisfied.

Receptionist 2019 – 2022
Christ the King Cathedral · Aba, Nigeria
• First point of contact for visitors and callers; handled enquiries and
routed requests to the right people.