Emmanuel

Emmanuel Ihesi
Remote Dispatcher | Customer Service & Order Coordination
Aba, Abia State, Nigeria · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) · Telegram: @Emmanuelihesi
[open contact info](look above in the "contact info" section) · github.com/emmanuel-ihesi

PROFESSIONAL SUMMARY
Phone-based customer operations professional with remote experience handling inbound and outbound calls for US
companies. Skilled at taking an enquiry, collecting the right details, recording them accurately in a CRM, and routing
each customer to the right person at the right time. Clear and confident English on the phone and in writing, calm with
customers, organised under pressure, and quick to learn new systems. Ready to learn dispatch tools such as TMS
platforms and load boards, and to work whichever hours the team needs.

EXPERIENCE
Sales Closer 2025 – 2026
Credit Wellness LLC · Casper, Wyoming, USA · Remote
• Handled a high volume of inbound and outbound calls and managed customer enquiries from first contact to
follow-up.
• Helped customers spot errors in their credit reports and guided them step by step through the dispute process.
• Explained services clearly, answered objections calmly and negotiated agreements while keeping customer records
up to date.
Lead Qualifier and Appointment Setter 2024 – May 2025
Insurance Supermarket USA · Miami, Florida, USA · Remote
• Worked as a customer service representative on inbound and outbound calls, answering enquiries and gathering
customer details.
• Moved each customer through qualification and transferred them to a licensed advisor for their state.
• Set and confirmed appointments, made follow-up calls and logged every interaction in the CRM.
Customer Care Representative 2022 – 2024
Christ the King Cathedral Boutique · Aba, Nigeria
• Assisted customers directly, answered their questions and resolved issues to keep them satisfied and returning.
Receptionist 2019 – 2022
Christ the King Cathedral · Aba, Nigeria
• Greeted visitors, handled calls and enquiries, and directed people to the right person or office.

KEY SKILLS
Communication Fluent English, active listening, clear phone manner, professional emails and chat, negotiation,
objection handling
Coordination Order and call intake, scheduling and appointment setting, call routing, follow-up calls, multitasking,
time management
Systems CRM management, IP telephony (VoIP), spreadsheets, fast and accurate typing and data entry,
quick to learn TMS and load boards
Problem-solving Finding the root cause, quick decisions within company policy, de-escalating upset customers,
resolving conflict

EDUCATION
B.Eng, Electrical and Electronics Engineering (First Class Honours) · Abia State University 2025

LANGUAGES
English (fluent) · Igbo · Nigerian Pidgin

AVAILABILITY AND WORK SETUP
Available for any shift required, including US and European hours, evenings and nights. Fully equipped for remote
work: own computer and phone, headset, stable high-speed internet, and a solar power station for uninterrupted
backup power.