Maksym

Maksym Kotliarov
Spilamberto, Modena, Italy | [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) | WhatsApp: [open contact info](look above in the "contact info" section)
Open to full-time on-site or remote roles and relocation with costs covered by the employer.

Profile
Over six years in client communication and sales, including 2.5 years leading teams of up to eight people. Daily
responsibilities have included staff training, CRM administration and performance reporting. Self-taught in AI tools,
with completed projects ranging from business websites to a Telegram application for a private community.

Experience
Confidential employers (NDA) Jan 2022 - Feb 2026
Retention Team Lead Mar 2024 - Feb 2026
Led a team of up to eight, reviewed KPIs and oversaw CRM records and duplicate checks.
Retention Manager Sep 2023 - Feb 2024
Managed international client follow-ups and kept contact details, comments and next steps updated in amoCRM.
Sales Team Lead Mar - Aug 2023
Built and trained a seven-person team, prepared call scripts and assigned daily priorities.
Retention Manager Jun 2022 - Feb 2023
Managed 15-20 active international client relationships per day, recording conversations and follow-up tasks.
Sales Manager Jan - May 2022
Made outbound calls, handled questions and objections, and recorded client details and follow-ups in amoCRM.
Retail Sales Consultant 2019 - 2021
British American Tobacco | Ukraine
• Explained products, answered customer questions and worked towards individual sales targets. Assisted
international customers in English.
• Completed a three-month remote outbound-calling assignment during COVID-19 restrictions.

Independent digital projects 2026
• Built websites for restaurant and construction businesses using AI tools. Created a digital restaurant menu with
WhatsApp order handoff, including items, delivery address, requested time and total price.
• Created a Telegram Mini App for a private community of approximately 50-60 members. It brings Alias, Spy and
Who Am I into one platform, with Mafia in development.
• Designed its mobile-first interface and game flows, including shared rooms, teams, timers, scoring and game
history. Collected feedback and refined navigation, settings and gameplay.

Digital skills
Work tools: amoCRM (client records, pipeline stages, fields and duplicate checks); Excel and Google Sheets (formulas,
filters, sorting and reports); Zoiper/VoIP; Slack; Rocket.Chat.
AI tools: ChatGPT, Claude, Codex, Perplexity and DeepSeek for research, documentation, troubleshooting and project
work; AI-agent workflows.

Languages
Ukrainian and Russian: native | English: B2 | Italian: A2-B1 | Polish: basic

Education
General secondary education | Secondary School No. 5, Sokal, Ukraine | 2018