Ірина

Iryna Koshulinska
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Lviv, Ukraine

Customer Support Specialist
Have many years of successful experience in customer support in the fields of
telecommunications, digital services, and education. Looking for a position where I could
use my analytical skills, client-oriented support, and proficiency in English.

Work experience
2023-now English tutor Teaching general English offline/online lessons to
students of different ages. IELTS exam preparation
2018-2023 English sales Oxford University Press
consultant Presented print, digital, e-textbooks, and online ELT
solutions through school visits, virtual calls, and
workshops. Represented OUP at educational
conferences, book fairs, and promotional tours.
2010-2018 English AmES English Language School, Yappi Corporate
teacher Taught core communication skills (vocabulary, grammar,
pronunciation, and syntax) tailored to the students'
proficiency levels.
Designed structured lesson plans, assigned homework,
and evaluated progress through quizzes, tests, and
speaking exercises.
2006-2010 Call Center Kyivstar
Consultant Served as the voice of Ukraine's largest
telecommunications company, providing high-quality
support, resolving technical issues, and ensuring a
positive customer experience.
Answered inbound calls to help users with mobile
services, Home Internet, and Kyivstar TV.
Recommending better tariff plans based on customer
needs, cross-selling new services (like roaming packages
or fixed broadband), and retaining customers who wish to
disconnect.
Education
2015 IELTS Academic, Score: 8/9
2012 IELTS General Training, Score: 7/9
2012 Green Forest English Language School — Advanced English Certificate
2011-2014 Ivan Franko National University of Lviv, English Language and Literature
2000-2006 Ivan Franko National University of Lviv, Master's in Enterprise Economics