Contact information

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Work experience

Customer support representative

from 07.2024 to 07.2026 (2 years)
SKELAR, Дистанційно (IT)

Freshdesk, backoffice, customer support

• Provide timely, professional, and courteous support to customers via
incoming phone calls, live chats, and emails.
• Respond to customer inquiries, resolve issues, and ensure a positive
customer experience.
• Process customer requests, including account updates, order inquiries,
refunds, and service-related changes in accordance with company
policies.
• Handle customer complaints with professionalism, empathy, and a solution-oriented approach.

Personal assistant/SMM Manager

from 02.2021 to 05.2023 (2 years 4 months)
MAYA IDEA STUDIO (Copywriting Services), Інші країни (Маркетинг, реклама, PR)

• Social media marketing: create social media posts for Instagram, and Facebook, write appropriate texts to enhance a company's online
presence.
• Connect and promote company products on the right social media
platforms.
• Create a unique design of the posts and reels in Canva.
• Manage social media tools such as Facebook Meta and LATER.
• Engage with customers on different channels.
• Write clear, SEO-oriented, compelling articles for various mediums (e.g. ads, blog posts, newsletters,
websites).
• Collaborate with creative professionals to build marketing projects and campaigns.

Human Resources Manager

from 12.2016 to 06.2021 (4 years 7 months)
UKRSTAFF, Київ (Пошук персоналу, HR)

• Develop corporate sales projects and sales programs across the gloaccording to the company strategy.
• Desearch and build relationships with new clients.
• Control in-time and high-quality contract execution through close
collaboration with the research department.
• Meet with potential clients in the course of Arabian Travel Market in Dubai, UAE (I had two business trips to Dubai, UAE).
• Manage the recruitment and selection process.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the company.

Education

Київський національний університет ім. Т.Шевченка

Міжнародні відносини, зовнішня політика, магістр, Київ
Higher, from 2015 to 2017 (2 years)

Київський національний лінгвістичний університет

Філологія, перекладач, бакалавр, Київ
Higher, from 2011 to 2015 (4 years)

Knowledge and skills

• Slack
• Solid Edge
• Freshdesk
• Самомотивація
• Data management

Language proficiencies

• English — fluent
• French — beginner