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Resume from May 22, 2018 PRO

Марина

Client Supporter, Customer service consultant

Employment:: Full-time.
Age:: 35 years
City of residence:: Dnipro
Ready to work:: Dnipro, Remote

Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/2530419

Work experience

Senior Client Supporter

from 11.2016 to 11.2017 (1 year)
NeuString, Dnipro (IT)

Responsibilities:

- Receive and resolve inbound calls and emails from our clients (1 level support)
- Implementing and maintaining new and existing corporate client accounts.
- Loading test data for our clients and creating reports.
- Taking ownership for issues, investigation and resolution of queries.
- Regular feedback to manager on cases, queries and issue resolution.
- Identifying trends in queries and making suggestions on reducing future query levels
- Escalation of any issues that may hinder Client Services from reaching agreed service levels.
- Updating client support cases.
- Communicate with the development, test and operations team regarding ongoing support issues.

Junior engineer of computer systems

from 09.2011 to 10.2016 (5 years 1 month)
PJSC "APK-INVEST", Дніпропетровськ (Agroindustry)

Responsibilities:

-coordination of incoming phone calls (proactive and positive approach)
-receiving and registration of incoming internal correspondence
-support client needs from the beginning to its completion
-development of processes, regulations, procedures and instructions;
-maintaining document flow, paperwork
-optimization of communication (spending cuts)
-meeting with suppliers for new deals/contracts
-make contracts and control of their execution (payment of accounts, monitoring the performance of obligations)

Achievements:
- Creation contracts database for IT department
- Participation in the project to сreation the working service "Help Desk" from scratch ("Help Desk" - is a Call-center within the organization)
- Participation in the project to transfer the company to a new mobile operator (calculated and optimized data)

Call-center operator

from 08.2010 to 09.2011 (1 year 1 month)
PJSC "PUMB" (Commercial, retail and investment banking operations)

Responsibilities:
- Consultation of clients on products and bank services
- Service of business deals on operating credit products
- Sale of other retail products/services to clients according to bank tariffs
- Control of current operations of client's accounts

Education

Donetsk National University

Speciality: System Administrator, Donetsk
Higher, from 2008 to 2012 (4 years)

part time studies

Donetsk college of industrial automatics

Speciality: Computer Programmer, Donetsk
Specialized secondary, from 2004 to 2008 (3 years 9 months)

vocational education

Additional education and certificates

ELF(English Language in Focus) - English for IT

2014-2015 (2.5 months)

AES (american english school)

4 month

Knowledge and skills

1С MS Access BASIC Google Docs Internet Explorer Express MS Excel Mozilla Firefox Google Сервисы Google Service Desk Пользователь Internet ITIL Email MS Office MySQL Opera MS Outlook Outlook Express MS PowerPoint MS Word Акцент 1С:Предприятие Договорная работа Организаторские способности Планирование времени и задач 1C Accent Freshdesk Work with the printer Work with the scanner Organizational skills Planning time and tasks

Language proficiencies

Ukrainian — fluent
Russian — fluent
English — average

Additional information

ADDITIONAL INFORMATION
Personal qualities:
- customer orientation
- responsible
- resistant to stress
- readiness to work flexible hours
- ability to multitask
- aiming at result
- teamwork
- ability to concentrate on the main things
- attentive to details
- optimism and enthusiasm