Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/2638803

Education

Національний Авіаційний Університет

Ф-т Лінвістики, Англійська філологія і переклад., Київ
Higher, from 2004 to 2008 (3 years 9 months)

Гімназія №167

Київ
Secondary, from 1994 to 2004 (9 years 9 months)

Гімназія с поглибленим вивченням іноземних мов

Knowledge and skills

Language proficiencies

• English — advanced
• Ukrainian — fluent
• German — beginner
• French — beginner

Additional information

Oleksii Zhestianenko
Kyiv, Ukraine
Tel.: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
Telegram: https://t.me/Alpha_Zhest

Desired position and salary:

Customer support team lead, Customer support supervisor, Customer support representative, QA engineer;
IT, Consulting, Internet, E-Commerce;
900-1200 USD;
Employment: full time;
Work schedule: full time, shift schedule, flexible schedule;

About me:

Fluent English (C1);
Highly skilled in customer support, online and via phone;
More than 15 years of experience in customer Support including 5 years as a Team lead / Supervisor;
Strong leadership qualities;
Honesty and Integrity;
Delegation and Empowerment;
Confidence;
Empathy;
Decision-Making Capabilities;
Delegation and Empowerment;
Stress resistance;
Highly communicative;
Punctual;
Diligent;
Highly educable ;
ISTQB Certified Tester Foundation level;
Completed Prometheus online course “Basics of Software Testing”;
Completed SQUAD QA Basics internal course;

Tech Skills stack:

2 years of manual QA experience;
Manual web and web-mobile testing;
Manual mobile application testing;
Testing of embedded systems:
Manual smart camera doorbell device testing;
Manual smart car alarm device testing;
Composing artifacts of test process and test documentation;
Requirements analysis;
Bug-reporting and bug-tracking;
Jira system: describing, tracking, verifying issues;
TestRail: designing, creating and executing test suites, test runs and test cases;
FE, BE, REST API Testing;
Agile Methodology;
Basic knowledge of SQL;
Working tools: Browser’s Dev.tools, Swagger, Postman, Jira, TestRail, Athena DB, AWS S3, PSequel, DBeaver, Confluence;


Education:

2022 ISTQB Certified tester - Foundation level;
2021 SQUAD Internal course “QA Basics”;
2004-2008 National Aviation University, Linguistics faculty, English philology and translating bachelor;
1994-2004 Gymnasium №167, Kyiv;

Languages:

Ukrainian — native;
English — C1;
German — A2;
French — A2;

Hobbies:

Music: listening, attending shows and festivals
Video games: PC, PlayStation and mobile platforms
Literature: classics, sci-fi, dystopia
Traveling


Career history:

December 2022 — August 2023: Squad, Kyiv, Middle QA Engineer; Manual web and web-mobile, mobile application and embedded systems testing, Requirements analysis, Testing strategy definition, Test documentation writing (Bug reports, Test cases, Issues, Use cases, User stories, Test suites, Test plan);

October 2021 — December 2022: Squad, Kyiv, Junior QA Engineer; Manual software testing of internal product, Test documentation writing (Bug reports, Test cases), Simple backend testing (Swagger, Postman);

July 2021 — October 2021: Squad, Kyiv, QA Engineer Trainee; Manual software testing of internal product, Test documentation writing (Bug reports, Test cases);

November 2019 — July 2021: Ring Ukraine, Kyiv, Customer Support Supervisor; Management of customer support service team providing services via chat and email, clearing users’ requests regarding technical performance of their Ring devices; Multitasking;

September 2017 — October 2019: Devoop, Kyiv, Customer Support Supervisor, Specialization: Academic writing services. Management of the customer support service team, performance review. Setting priorities. Decision making. Handling and resolving more serious customer and writers complaints. Multitasking. Working 8 hours shifts — morning, day or night;

May 2015 — September 2017: Devoop, Kyiv, Customer Support Representative, Specialization: Academic writing services. Providing customer support service via chat, e-mail and phone. Handling and resolving customer and writers complaints. Checking written product (academic papers). Multitasking. Working 8 hours shifts — morning, day or night;

October 2013 — October 2014: Weltrade, Kyiv, Customer Support Representative, Specialization: Forex Trading, Providing customer support service via chat, e-mail and phone. Working 12 hours shifts — day or night;

May 2012 — June 2013: Webtime Co., Kyiv, Customer Support Representative, Specialization: Online Casino, Providing customer support service via chat, e-mail and phone. Multitasking. Handling and resolving customer complaints. Working 12 hours shifts — day or night;

December 2011 — April 2012: Effect Ltd., Kyiv, Account manager, Sales of services — website creation, SEO, PPC advertising;

October 2009 — November 2011: Ukrainian State Center of Transport Service Liski, Kyiv, Engineer — Transportation, Logistics, Warehousing, International Logistics, Rail Transportation;

December 2007 — April 2009: Formula Marketing and Consulting Bureau, Kyiv, Call-center Representative, Providing customer support service via phone.

May 2007 – October 2007: Cogent+, Kyiv, Call-center Representative, Providing customer support service via phone.