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Work experience

Delivery manager

from 01.2021 to now (5 years 7 months)
EXADEL, Харків (IT)

Senior Delivery Manager | Pod Lead (Client Delivery)
Led delivery of multi-region enterprise platforms across distributed, cross-functional teams, ensuring predictable execution and alignment with business objectives. Managing delivery across multiple concurrent projects (3-5) and multi-vendor environments (20–50+ FTE, multi-region)

Key Impact
- Led delivery of complex enterprise platforms across multiple regions and vendors
- Improved delivery predictability and reduced bottlenecks through process optimization
- Coordinated multi-vendor programs across development, DevOps, and platform teams
- Drove stakeholder alignment at executive level (SteerCo / C-level)

Key Responsibilities
- Owned end-to-end delivery across multiple projects and distributed teams
- Managed delivery performance (KPIs, targets, execution tracking)
- Led resource planning, onboarding, and team scaling
- Managed project budgets, forecasting models (long-term / tranche), and cost control
- Acted as primary interface with senior stakeholders (VP / C-level), including reporting and target alignment
- Facilitated cross-team collaboration to ensure effective solution delivery

Project Portfolio
- Enterprise Search Platform – Built from scratch, integrating O365, file storage systems, and legacy data sources
- Survey & Benchmarking Tool – Development, feature expansion, data migration, and legacy modernization
- Corporate Web Platform – Development and ongoing support
- Insurance Platform – AEM-based solution with integrations (CRM, DocuSign, multiple external vendors)
- Climate & Investment Tool – Enhancements, upgrades, and support
- Migration Program – MS Dynamics forms and legacy platforms (Magento, AEM)

Project-менеджер

from 12.2015 to 01.2021 (5 years 2 months)
QArea Software Development company, Харків (IT)

Project Delivery Manager | Business Process Manager | Business Analyst

Led delivery and process transformation initiatives across global software projects and internal organizational improvements, operating at the intersection of delivery, governance, and operational excellence.

Key Impact
- Managed delivery of international software projects across US, EU, and Middle East markets
- Led Agile teams and multi-project delivery across SaaS, telecom, and healthcare domains
- Drove pre-sales activities, including solution scoping, estimation, and proposal development
- Successfully implemented ISO 27001 ISMS and achieved company certification
- Led CMMI Level 3 implementation, improving engineering maturity and delivery processes

Delivery & Product Experience
- Delivered MVPs and enterprise platforms across multiple domains
- Led internal product development initiatives (HR tools, PM tools, microservices platforms)
- Owned requirements, roadmaps, and KPI frameworks for internal products
- Acted as Product Owner / BA for PoC and MVP development

Process & Governance Leadership
- Designed and implemented Information Security Management System (ISMS)
- Developed and rolled out security, change management, and IT governance processes
- Built frameworks for secure data environments and compliance
- Led roadmap and implementation for CMMI and ISO standards
- Collaborated with HR to align operational processes with IT systems

Additional Contributions
- Delivered internal training programs (Project Management, Business Analysis, Retrospectives)
- Supported organizational maturity growth through process standardization and governance

Project Manager of IT Common Service Center of MetInvest Holding

from 08.2015 to 11.2015 (4 months)
MetInvest Holding, MetInvest Business Service, Кривий Ріг (Металургійна промисловість, металообробка)

Led a strategic initiative to design and establish a centralized IT Common Service Center (CSC) for multiple mining and processing plants, focusing on operational efficiency, cost optimization, and service standardization.

Key Impact
- Developed business case and operating model for centralized IT services across multiple enterprise sites
- Defined the scope of centralized vs local IT services and transition approach
- Designed SLA/OLA frameworks and internal IT service contracts
- Built cost model and pricing structure for IT services based on usage and service metrics
- Planned organizational structure, including staff transition and optimization
- Defined multi-year roadmap (2015–2017) for IT service centralization and Service Desk transformation

Outcome
- Established a foundation for a scalable IT service delivery model across the organization
- Enabled cost transparency and improved service governance

IT Project Manager

from 05.2015 to 08.2015 (4 months)
Eastern Peak Software, Kharkov (IT)

•Define the scope of the project in collaboration with senior management
•Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project
•Determine the resources (time, money, equipment, etc) required to complete the project
•In consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the project activities
•Manage project staff and/or volunteers according to the established policies and practices of the organization
•Execute the project according to the project plan
•Develop forms and records to document project activities
•Write reports on the project for management and for funders
•Communicate with funders as outlined in funding agreements
•Monitor and approve all budgeted project expenditures
•Ensure that the project deliverables are on time, within budget and at the required level of quality
•Evaluate the outcomes of the project as established during the planning phase

Freelancer - IT consulting

from 01.2015 to 05.2015 (5 months)
Freelancer, Kharkov (IT)

Projects, that were successfully managed and executed:
•Proposal for Lviv’s IT department – how to make E-Governance, Situation Center and DataCenter in Lviv
•Business case creation for the local Kharkov startup – Primary Technologies company, Kharkov ([open contact info](look above in the "contact info" section)

Responsibility:
•Startup consulting – business case creation (budget, hardware and software, IT team, FTE calculation, location and office choice)
•Laptop and OS optimization, repairing and maintenance, data backup\restore

IT Security Manager Europe

from 04.2012 to 11.2014 (2 years 8 months)
PJSC "SUN InBev Ukraine", Харків (Харчова промисловість)

Projects that were successfully managed and executed:
•Development of Data Leakage Prevention Strategy and implementation of Data Leakage Prevention (DLP) project – Audit phase, in cooperation with Verizon company
•ISO 27001 audit participation and completion, processing of ISO audit results into the Security Roadmap
•Web-content filtering solution PoC implementation (ZScaler, CISCO WSA)
•Development and updates of regular vulnerability management procedure (for external and internal vulnerabilities) – with external vendors and BAU team
•Protection against hacker threats of external promotional companies and brand sites during the FIFA 2014 in cooperation with the ICTS company and the platforms of site owners
•Users’ IT awareness improvement program – development of new IT awareness e-training and implementation of those trainings for end users in the LMS tool. User training - development and deployment of IT Security Flash (issues of storage and handling of passwords, what exactly can be considered sensitive information, and how it is stored, etc.)
•Development and updates of the privileged account management procedure
•Transformation of antivirus solutions and their further support
•Transfer of IT services provided to ABI by IBM to CAP Gemini

Quantity of users’ workstations under support (desktops and laptops) – about 10000.
Number of users under support – about 11000
Quantity of servers under support – 860.

Service Delivery Manager CEE (Central and the Eastern Europe)

from 06.2009 to 04.2012 (2 years 11 months)
PJSC "SUN InBev Ukraine", Харків (Харчова промисловість)

Managed regional IT service delivery and operational support across Ukraine and Russia within the CEE Zone, ensuring SLA/KPI compliance, infrastructure stability, vendor governance, and operational efficiency for large-scale enterprise environments.
Key Responsibilities & Impact
- Managed IT service delivery performance through monthly KPI/SLA monitoring and executive reporting
- Oversaw operational support across:
- 270+ sales offices
- HQ locations
- Business Service Center
- 12 production plants across CEE Zone
- Coordinated multi-vendor ecosystem, including IBM, British Telecom, Accenture, Logica, and regional outsourcing providers
- Managed enterprise support operations for:
- 5,700+ users
- 4,300+ workstations
- 210+ servers
- 530+ printers/MFU devices
- Led regional CAPEX/OPEX planning, budgeting, cost optimization, and financial tracking
- Managed software licensing, IT asset lifecycle, and operational inventory processes
- Supported infrastructure transformation initiatives, including LAN/WLAN modernization and hardware refresh programs
- Collaborated with Architecture teams on infrastructure projects and transition to BAU support models
- Developed and maintained operational governance policies, including End User and Support Policies
- Delivered operational and performance reporting for MANCOM and SteerCo stakeholders
- Leadership Scope
- Managed distributed operational support activities and vendor coordination across multiple locations
- Directly supervised a team of 6 specialists

Head of Hardware department

from 10.2007 to 06.2009 (1 year 9 months)
T.M.M. Building company, Харків (Будівництво, архітектура, дизайн інтер'єру)

Organizational management of Hardware department – making of job description for Hardware department stuff, making of schedule of maintenance, making of technical passport for servers, making of accounting and reporting system
Hardware inventory implementation and maintenance – OCS NG+MS Access
Hardware monitoring implementation and maintenance - CACTI
Projecting of Firm’s Datacenter
Projecting of Firm’s offices – equipment selection (user workstations, servers, copiers and printers), user’s working places arrangement, equipment weight and power consumption computation (for datacenter), techno-economic computation.
Analysis of new infrastructure software– HP Client Automation Software, HP Insight Control Environment.
Making of financial statements and analytical reports
Current transaction with contractors and vendors

Stuff – 6 persons (including Head of Hardware department)
Users workstations in technical support – 500
Users, total – 480
File-servers and application servers in responsibility of Hardware department – 7
Servers on maintenance (hardware), total – 70
Printers, plotters and copiers on maintenance, total – 130

Information Computer Systems engineer

from 01.2001 to 10.2007 (6 years 10 months)
T.M.M. Building company, Харків (Будівництво, архітектура, дизайн інтер'єру)

Hardware and software technical support of users workstations, hardware and software support of file-servers and applications servers
File-servers system administration and Domain controller system administration (Windows NT Server, Windows 2000 Server)
Routine maintenance of Firm’s equipment
New equipment and software testing
Firm’s WEB-site support
Technical support of Bank-client systems
Technical support of copiers and printers
Structured Cabling System projects for offices and houses

Logistic Analyst

from 08.1999 to 12.2000 (1 year 5 months)
Philip Morris (Food industry)

Analyzed the work of the Purchasing Department of the company
Worked with the data base “Expandable”

Education

Kharkov State Polytechnic University

Engineering Physics Department, Faculty of Systems Analysis and Management, Харків
Higher, from 1994 to 2000 (6 years)

MSc (Master's Degree) with Honors, Applied Mathematics

Additional education and certificates

Сourses in foreign languages “English Rainbow Town” (English - Advanced level, 210 hours).

October 2001- April 2003

Сourses in foreign languages «WAY» (German - Grundstufe 2 level, 196 hours), Goete - Institute certificate StartDeutch A1 (18.03

November 2004 – November 2006

Training about the anti-corruption legislation of ABI. ABI University, Ukraine

September 2012

White Belt training. ABI University, Ukraine

September 2012

People management and team building training. ABI University, Hungary

October 2013

Training about the anti-corruption legislation of ABI. ABI University, Ukraine

September 2014

Project Management training. Propellor company, Belgium

October 2014

Project Management training. Spider Ukraine company, Ukraine

September 2015

VUCA management. NewRealGoal company, Ukraine

October 2015

SAFe RTE

2023
Certificate

SAFe POPM

2023
Certificate

SAFe ASM

2023
Certificate

Scrum Professional

2022
Certificate

AI Fundamentals

2026

Using GenAI to Boost Productivity, ChatGPT, Prompt Engineering

2026

Knowledge and skills

• PC User
• Windows
• AutoCAD
• Пользователь ПК
• CAD
• ArchiCAD
• Operating systems
• САПР
• Windows Server
• VPN
• Операционные системы
• iLO
• CAM
• KVM
• RDP
• SCS
• MS Azure
• Hardware
• IBM
• Аппаратное обеспечение
• VMware Workstation
• Citrix
• Packaging
• SaaS
• Упаковка
• СКС

Language proficiencies

• Ukrainian — fluent
• English — advanced
• German — beginner

References

Jay Emery

Jay Emery

Director of IT Architect, Europe, ABI INBEV, Europe

Additional information

PROFESSIONAL SUMMARY
Delivery leader with 20+ years of experience driving enterprise software delivery, digital transformation, and global engineering operations across insurance, SaaS, and enterprise technology domains. Proven track record managing multi-team, multi-vendor environments and large-scale platforms, with a strong focus on delivery predictability, operational efficiency, governance, and business alignment. Experienced in delivery management, financial oversight, process optimization, and organizational transformation, including ISO 27001, CMMI, and AI-driven development initiatives to improve engineering productivity and delivery performance. Recognized for building scalable delivery models, improving execution efficiency, and aligning technical delivery with strategic business goals.