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Work experience

Finance Process Lead

from 09.2016 to 07.2018 (1 year 10 months)
VEON, Львов (Телекоммуникации/Сервисный центр обслуживания)

•Developed and implemented the best practices for the Finance processes: covered the areas of process design (SSC design & system), process fixes, reporting and improvement of productivity and process KPI’s, design, test and implement process improvements; managed change requests for the process; maintained training materials up to date; worked with SSC Management, GPOs, IT Architects and Sustain team to plan, test and deliver changes;
•Managed the implementation of the end to end Finance process, driving process standardization across the Operational Companies;
•Explored synergies across the Operational Companies processes and best practice opportunities;
•Worked with Operational Companies Finance teams to support them in the implementation of improvement opportunities in the retained organization;
•Worked with SSC Operational Companies managers to understand the needs of internal and external stakeholders;
•Developed and utilized key performance metrics to enhance performance;
•Participated in key governance meetings as defined in the GSS Governance model;
•Identified opportunities to enhance policies and procedures;
•Worked with the established performance and standards manager, Key account managers and CSI manager to agree controlled changes to process and Service Level Agreements;
•Acted as point of contact to the ESS programme, worked with the Global Process Owners (GPOs) to provide support as required to ensure successful ERP migration;
•Coached and mentored SSC team leads to drive culture of continuous improvement and results;
•Built process optimisation network (no direct reports) in Operational Companies and SSC’s;
•Assessed Continuous Service Improvement Opportunities raised by the team and worked with Operational Companies counterparts to prioritise them;
•Worked with the GSS Transformation Office (Global Process Owner) and the Head of Finance Operations to implement improvements to the respective Finance process;
•Ensured that process improvement initiatives are successfully implemented and sustained;
•Supported the GSS Transformation office in the continuous transformation activities/projects;
•Was a SPOC for contact level for OpCo and escalation point and resolution point for operational issues;
•Tested and audited Internal Controls results (evaluating, sample, documentation etc);
•Managed individual performance, appraisals, learning and development of existing team;
•Monitored and tracked volumes and quality of operations.

Solution Design & Business Excellence Specialist

from 09.2014 to 09.2016 (2 years)
Nestle Business Services in Europe, Lviv (Finance, banking, and insurance)

•InfoPath webforms implementation: provided business justifications, performed planning, Market Integration Testing, implemented controls, closure and trainings to the team;
•Solution Deployment for Nespresso: customized New Markets Opening Methodology and Deliverable overview (SCOPE defined, designed System Roles, created Standard Process Flows, defined controls, Delivery Staff and Org Model, Statement of Work, Prerequisites and Technology Platform, Language Dependency Model, Risk Assessment, Global Standard Routines);
•Nespresso Transitions: AR Transition Lead for Romania, Thailand and Malaysia markets;
•User Management and Role Design: designed roles in Nessoft for users; preformed SODs controls;
•Lead financial projects in area of responsibility: performed project initiation, feasibility study, planning, execution, control, closure on new markets opening (F&C part), transition management of new markets (followed standard transition methodology, developed and followed methodology for new markets opening, SAP implementation), standardization of the processes, design & optimization of Global process flows, stakeholder management etc;
•Managed and coordinated project teams, identified resource requirements and roles, met training needs, defined project deliverables, provided customer satisfaction and reporting structures and ensured quality of projects;
•Designed and implemented support model for new business.

AR Accountant

from 06.2012 to 09.2014 (2 years 3 months)
Nestle Business Services in Europe, Львов (Finance, banking, and insurance)

•proactively cooperated with Bulgarian, Romanian, Swedish markets;
•improved accounting methodologies;
•participated in different projects;
•coached colleagues in my team.

Education

Odessa National Financial University

Governmental and municipal finance, Odessa
Higher, from 2007 to 2012 (4 years 9 months)

-Received extended knowledge of financial and economical correlations
-Developed analytical thinking

Additional education and certificates

Communication Skills training

2014

Business Negotiations

2014

Project Management training

2014

Knowledge and skills

Language proficiencies

• Russian — fluent
• Ukrainian — fluent
• English — advanced

Additional information

-Computer-literate performer with extensive software proficiency covering wide variety of applications (+basic knowledge in HTML, CSS, PHP);
- Understanding of different software methodologies - Scrum, Agile, Waterfall;
-Highly analytical thinking;
-Exceptional listener and communicator who effectively conveys information verbally and in writing.
-Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation;
-Resourceful team player who excels at building trusting relationships with customers and colleagues;
-Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas;
-Confident, hard-working employee who is committed to achieving excellence