Contact information

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Work experience

Web Analyst Team Lead

from 10.2017 to now (6 years 7 months)
Internet Security

Assistant Technical Manager

from 02.2015 to now (9 years 3 months)
Hosting services

Collaborative management of a team of 25+ people:
- Handling daily/weekly/quarterly/yearly KPI reports for CR department;
- Weekly QA team revisions and employee reviews;
- Maintaining schedule for department with 24x7 availability;
- Conducting training and lectures;
- Cross-department communications, as internal as with remote offices in the US and India;
- Participation in company’s projects, involving departments in the US, India, and Romania;
- Recruiting

Technical Supervisor

from 01.2014 to 02.2015 (1 year 1 month)
Ecommerce, LLC, Запорожье (Hosting services)

Managing team of 5+ employees:

- Training existing team members and newcomers;
- Providing company clients with technical support through helpdesk and live chat systems;
- Watching policies fulfillment and overseeing abuse complaints;
- Conducting training for assigned team;
- Maintaining and updating company's knowledge base.

Advanced Technical Agent

from 03.2012 to 01.2014 (1 year 10 months)
Ecommerce, LLC, Запорожье (Hosting services)

Providing technical support for Cloud and VPS server users through helpdesk and livechat:

- Working and assisting with control panel setup and functionality (CPanel and Plesk);
- Setting up servers according to user’s requirements (CentOS, Debian, Windows Server 2008/­2012/R2, IIS, MailEnable, MySQL, MSSQL);
- Server resources consumption optimization;
- Remote server administration;
- DNS setup and management;
- Troubleshooting website issues, as related to server as to coding;
- Assistance with Billing matters.

Technical Support Agent

from 02.2011 to 03.2012 (1 year 1 month)
Ecommerce LLC, Запорожье (Hosting services)

Providing technical support for shared hosting users through helpdesk and LiveChat:

- Guiding users through hosting control panel functions (H­Sphere control panel);
- Assistance with popular CMS installation and management;
- FTP/Database/mail clients setup and troubleshooting;
- Resolving common issues with PHP/ASP/.Net/CF­based applications and MySQL/PgSQL/MSSQL/MSAccess database-­driven applications;
- DNS management assistance;
- Consulting on website and search engines optimization;
- Global server-­side problems escalations;
- Help with Billing questions.

Education

Brain Academy

Project Management, Запорожье
Specialized secondary, from 2016 to 2016 (2 months)

Запорожский Национальный Университет

Иностранной филологии, перевод (англ.), Запорожье
Higher, from 2006 to 2012 (5 years 9 months)

Language proficiencies

English — advanced