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Work experience

Account manager

from 09.2023 to 12.2023 (3 months)
TaxResolvers, Santa Barbara (Фінанси, банки, страхування)

General help with basic tax relief related issues according to script and eventually redirecting clients to higher management

Sales manager

from 05.2023 to 07.2023 (2 months)
A1 Logistics, Київ (Автобізнес та автосервіс)

Translator

from 09.2021 to now (2 years 8 months)
freelance translator, Kyiv (user assistance)

pretty obvious

English copywriter

from 08.2020 to now (3 years 9 months)
freelancer, Київ (Маркетинг, реклама, PR)

Mainly english promo moderation for a bunch of local startups (Winwin Studio, Boozy Objects, etc)

QC/ Risk manager

from 04.2019 to 08.2021 (2 years 4 months)
Сейрра, Київ (Finance, banking, and insurance)

Had to supervise a department of 7 QC agents and make reports regarding sales work quality. Also managed to fight chargebacks for our company and partners and also made tons of reports.

Compliance / Risk Manager

from 07.2017 to 04.2019 (1 year 9 months)
Astartes / Callfin, Київ (Finance, banking, and insurance)

As Compliance:
-Contacting clients regarding documentation and verification of the accounts
-Preparing different sorts of documents for the clients to sign

As Risk:
-Monitoring and analyzing financial risks for the company
-Gathering information to fight charge-backs
-Fighting the charge-backs
-Staying in tune with Visa/MC regulation updates
-Preparing financial reports
-Contacting clients regarding any financial issues
-Controlling the work-quality of the back-office employees
-Training new guys

Customer Support

from 10.2015 to 11.2015 (1 month)
Uvocorp (LuckyTalky), Киев (Academic assistance)

I was a really fast-working guy there

Customer Support

from 08.2015 to 09.2015 (1 month)
SupportYourApp, Киев (Telecommunications and networking)

Education

Donetsk National University

Philology, Journalism, Донецк
Higher, from 2010 to 2014 (3 years 9 months)

Usual course of journalism that touched a lot of disciplines such as philosophy, literature, culture, ethic and aesthetics etc.

Additional education and certificates

British English Courses at DonNU

2008-2009

Knowledge and skills

Language proficiencies

English — advanced

References

Rachel Hagarty

Rachel Hagarty

Senior Manager/ Head Of Risk, Astartes