Mykhaylo

Contact information

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Work experience

Customer Support Agent

from 01.2018 to 07.2018 (6 months)
Runway, Львів (Airline's Customer Support Project)

Customer Support on Airline's Project (informing, problem solving, sales etc.)

Storekeeper / Sales Manager

from 09.2017 to 12.2017 (3 months)
AutoParts, Lviv (Automotive)

Reception & delivery of goods. Selection & sale of auto parts.

Stage Engineer

from 08.2017 to 08.2017 (less than a month)
ZAXIDFEST, Lviv (Festival)

Technical support / electrician

Customer Support Representative

from 01.2017 to 06.2017 (5 months)
Forex Company, Львів (Forex trading)

Providing:
Customer support via chat;
Verification of Registration documents (IDs, Residental ones etc.);
Analysis of Forex trading strategies;
Competitors analysis;
Trainings for trainees on CS activity, Forex theory, Forex trading tools and strategies.

Manager for Foreign Economic Activity; Project Coordinator

from 08.2010 to 01.2017 (6 years 5 months)
NGO, Lviv (Regional Economic Development / Project Realization /)

Project coordination: development and implementation of the project objectives / monitoring of performance goals at every stage of the project; project documentation management etc.
Event management (forums, conferences): identifing and attracting the target audience (phone, mailing); organization of participants and speakers transfer; organisation of participants registration procedure; organization and coordination of conference / forum pannels; work with materials (revision, proofreading - editing); translations (Ua-Eng, Eng-Ua etc.); content management (Joomla 2.5-3.5).

Administrative Assistant

from 06.2009 to 07.2010 (1 year 1 month)
Consulting Company, Львів (Consulting, Business Support)

Office-management; translations; documentation management etc.

Education

Ivan Franko Lviv National University

Foreign languages department, Львів
Higher, from 2003 to 2008 (4 years 10 months)

Master’s degree. Teacher of
English language and literature.

Additional education and certificates

Software Testing Courses at Lviv QA School (LITS)

(2016, 64 hours)

Manager Training Programme (GIZ Programme ‘Fit for Partnership with Germany’ by the German Federal Ministry)

(2015, 14 days)

‘Project Management’ training course (‘Centrum Europy’ Warsaw, Poland)

(2006, 10 days)

Knowledge and skills

Language proficiencies

• English — advanced
• Russian — fluent
• Italian — average
• German — beginner