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Work experience

Customer support representative

from 01.2024 to 08.2025 (1 year 8 months)
Chill heating and cooling, Remote (Construction, architecture, interior design)

Handle incoming phone calls, emails, and online chat requests from residential and commercial clients regarding HVAC products, services, and maintenance.
Listen attentively to customer concerns and provide accurate information or escalate to a technician when necessary.
Educate customers about available HVAC and appliance repair services

Customer service representative

from 09.2022 to 12.2023 (1 year 4 months)
Argobrands, United State (Telecommunications and networking)

Advising customers on a wide range of company products and services. Processing orders, taking payments, and issuing refunds. Dealing with complaints, solving customer issues, and compliments in a professional manner via phone and email . Promoting products and services, maintaining their job knowledge, reporting to supervisors, and forwarding unresolved queries to specialists.
Managing large amount of emails and Calls.

Telephone Dispatcher

from 01.2021 to 03.2022 (1 year 3 months)
Repair porter, Remote (Media)

Answer incoming calls promptly and professionally, gathering essential information such as the caller’s name, location, contact number, and nature of the request. Receive and answer emergency and non-emergency calls, accurately identify and understand the caller’s needs, whether it’s an emergency, service request, or routine inquiry, receive and dispatch orders to technicians and oversee the route of field units, and track appointment status.

Sales

from 06.2019 to 08.2020 (1 year 3 months)
Atlasiko, Vinnytsia (IT)

Customer service agent and sales manager. Task: sending emails, making sales calls, and creating quotes for clients. Addressing questions, complaints, and concerns in accordance with the company policy. Working with management and senior staff to meet goals and targets.

Education

Pirogov Medical Memorial University

Medicine, Винница
Higher, from 2015 to 2021 (6 years)

Knowledge and skills

• MS Office
• CRM
• Email
• Zendesk
• Mozilla Thunderbird

Language proficiencies

English — advanced