Yuliia
HTML-верстальщик, Junior Front-End
- Employment:
- Full-time, part-time.
- Age:
- 32 years
- City of residence:
- Dnipro
- Ready to work:
- Dnipro, Remote
Contact information
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Work experience
call-center
from 10.2011 to 03.2015
(3 years 5 months)
Kyivstar, Днепр (Днепропетровск) (Telecommunications and networking)
Addressed customer service inquiries in a timely and accurate fashion;
Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints;
Made reasonable procedure exceptions to accommodate unusual customer requests;
Demonstrated mastery of customer service call script within specified timeframes;
Developed effective relationships with all call center departments through clear communication;
Provided accurate and appropriate information in response to customer inquiries;
Achieved customer satisfaction rating of 100% within 3 years, exceeding corporate target;
Education
National Metallurgical Academy of Ukraine
Faculty of Computer Systems, Power Engineering and Automation, Днепр (Днепропетровск)
Higher, from 2009 to 2014 (4 years 10 months)
Language proficiencies
English — average
Additional information
Resourceful Call Center Representative who consistently meets and exceeds productivity goals with a big desire to start career in information technologies industry. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. HTML/CSS self-education, Portnov Software QA Training e-learning.
Programming Languages/ Technologies
HTML/CSS(basic knowledge)
RDBMS
SQL(basic knowledge)
Methodologies
Agile, SCRUM(basic knowledge)
Waterfall(basic knowledge)
Development Tools
Sublime Text 3 & Plug-ins(basic knowledge)
More resumes of this candidate
Dnipro, Remote
Higher education · Full-time, part-time
- Junior QC Engineer, SoftServe, 6 years 8 months
- call-center, Kyivstar, 2 years 5 months
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