Contact information

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Work experience

Junior QC Engineer

from 10.2017 to now (6 years 7 months)
SoftServe, Дніпро (IT)

I have 1 year of experience in manual testing. Have knowledge in SDLC and SCRUM methodology.

Experienced in completing different test documentation (test cases, checklists, bug reports). Also have experienced in performing different types of testing (smoke, exploratory, functional, GUI). I can work effectively both in a team and independently.

call-center

from 10.2011 to 03.2014 (2 years 5 months)
Kyivstar, Днепр (Днепропетровск) (Telecommunications and networking)

•Addressed customer service inquiries in a timely and accurate fashion;
•Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints;
•Made reasonable procedure exceptions to accommodate unusual customer requests;
•Demonstrated mastery of customer service call script within specified timeframes;
•Developed effective relationships with all call center departments through clear communication;
•Provided accurate and appropriate information in response to customer inquiries;
•Achieved customer satisfaction rating of 100% within 3 years, exceeding corporate target;

Education

National Metallurgical Academy of Ukraine

Faculty of Computer Systems, Power Engineering and Automation, Днепр (Днепропетровск)
Higher, from 2009 to 2014 (4 years 10 months)

Additional education and certificates

Основи тестування програмного забезпечення

2017, 4 тижні

SoftServe IT Academy

2017, 2 months

Language proficiencies

English — average

Additional information

Resourceful Call Center Representative who consistently meets and exceeds productivity goals with a big desire to start career in information technologies industry. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. HTML/CSS self-education, Portnov Software QA Training e-learning.

Programming Languages/ Technologies
HTML/CSS(basic knowledge)
RDBMS
SQL(basic knowledge)


Methodologies
Agile, SCRUM(basic knowledge)
Waterfall(basic knowledge)
Development Tools
Sublime Text 3 & Plug-ins(basic knowledge)