Resume from October 19, 2021

Tawiah

Customer support representative, 26 000 UAH

Employment:
Full-time.
Age:
32 years
City of residence:
Kyiv
Ready to work:
Kharkiv, Kyiv, Remote

Contact information

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Work experience

Customer Support Representative/Sales Representative/ Team Leader (Remote work)

from 02.2019 to now (5 years 3 months)
Roger Daviston LLC, Chicago, USA (Utility Maintenance)

Receive incoming calls and make outgoing calls to customers.
Book appointments for plumbing and HVAC services.
Communicate with technicians concerning scheduled appointments.
Dispatch technicians to the location of appointment through call and text
Document all scheduled appointments on Excel and calendar.
Receive and address customers' complaints.

Nursing Officer

from 04.2016 to 02.2017 (10 months)
Neptune Medical Center, Other countries (Healthcare)

Provide health and nursing care for client/patients, assisting them as they recover from ill health.

Nursing Officer

from 08.2015 to 04.2016 (8 months)
Achimota Community Hospital, Accra, Ghana (Healthcare)

Responsibility: Provide health and nursing care for client/patients, assisting them as they recover from ill health.

Education

Kiev Medical University

Medicine, Киев
Higher, from 2017 to 2021 (4 years)

University of Ghana, Legon

Bachelor of Science, Accra
Higher, from 2011 to 2015 (3 years 8 months)

Additional education and certificates

Redeemed computer training Institute

8 months

Ghana Red Cross, Ghana

2014, 1 month

Knowledge and skills

MS Excel MS Office MS Word MS PowerPoint Internet User CRM Work with clients MS Project Management skills Clinical practice

Language proficiencies

  • English — advanced
  • Russian — beginner
  • French — beginner

References

  • Mr. Wilfred Addah Graham

    Mr. Wilfred Addah Graham

    Head of department, Neptune Medical Center,

    Contact details are hidden
  • Mr. Roger Daviston

    Mr. Roger Daviston

    Chief Executive officer, Roger Daviston LLC

    Contact details are hidden

Additional information

I have good communication skills, well organized and goal-oriented.
I also have good English language skills which is evident by my excellent performance in English examination in my High school education and tertiary education a well.
I have good professional attitude towards word. And finally, i easily adapt to changing working environment.

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