Тамила
Customer service representative, 27 000 UAH
- Employment:
- Full-time, part-time.
- Age:
- 33 years
- City of residence:
- Lviv
- Ready to work:
- Kyiv, Remote
Contact information
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Work experience
Quality manager
from 04.2021 to now
(3 years 1 month)
Nestle Business Service LVIV, Львов (Public and business services)
• Execute all the activities related to data quality by performing data check analysis.
• Prepare SLAs according to the defined deadlines.
• Uploading data into Power BI.
• Prepare periodic internal/external reports/dashboards on quality of services provided.
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
• Cooperation with operational team with the aim to improve process, ensure the highest quality.
• Participate in quality automation process.
• Calculate KPIs.
Accounts receivable accountant
from 01.2019 to 04.2021
(2 years 3 months)
Nestle Business Service LVIV, Львів (Food industry)
• Ensuring Demand is captured within Global and/or Market SLA's, through both manual and electronic order methods;
• Collaborating with Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;
• Providing analysis and input into root cause resolution of demand failures, supporting 1 touch orders;
• Preparing reports;
• Performing checks and controls according to Standards;
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving
Продавец-консультант
from 06.2011 to 08.2011
(2 months)
Адидас Украина, Полтава (Retail)
• People Management, office administrating,
• Dealing with partners,
• Ensuring delivery of goods from fabrics to customers. Controlling stock availability on warehouse.
• Dealing with all primary documentation. Preparing reports.
July 2011- November 2011 – Sales Consultant at Adidas Ukraine.
• Meeting customers, providing all needed information.
• Selling goods, making sales report.
Education
Полтавская государственная аграрная академия
Ф-т "Экономики и менеджмента", спец "менеджмент организаций", Полтава
Higher, from 2008 to 2013 (4 years 9 months)
Knowledge and skills
Language proficiencies
- English — average
- Russian — fluent
- Ukrainian — fluent
- Hebrew — beginner
Additional information
Ответсвенная, Внимательная, комуникабельная, целеустремленная, легко и быстро обучаюсь новому. Свободно владею украинским и русским языками, уровень владения английским - разговорный. Уверенный пользователь ПК, программ MS Office. Имею права категории В, стаж вождения 8 лет. В декрете уже была) главной целью сейчас является саморазвитие и каръера.
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