Resume from January 4, 2022

Тамила

Customer service representative, 27 000 UAH

Employment:
Full-time, part-time.
Age:
33 years
City of residence:
Lviv
Ready to work:
Kyiv, Remote

Contact information

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Work experience

Quality manager

from 04.2021 to now (3 years 1 month)
Nestle Business Service LVIV, Львов (Public and business services)

• Execute all the activities related to data quality by performing data check analysis.
• Prepare SLAs according to the defined deadlines.
• Uploading data into Power BI.
• Prepare periodic internal/external reports/dashboards on quality of services provided.
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
• Cooperation with operational team with the aim to improve process, ensure the highest quality.
• Participate in quality automation process.
• Calculate KPIs.

Accounts receivable accountant

from 01.2019 to 04.2021 (2 years 3 months)
Nestle Business Service LVIV, Львів (Food industry)

• Ensuring Demand is captured within Global and/or Market SLA's, through both manual and electronic order methods;
• Collaborating with Centre of Competence and Reference / Master Data to resolve exceptions/ failures for electronic and digitalized demand capture within the time period of defined service level agreement;
• Providing analysis and input into root cause resolution of demand failures, supporting 1 touch orders;
• Preparing reports;
• Performing checks and controls according to Standards;
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving

Продавец-консультант

from 06.2011 to 08.2011 (2 months)
Адидас Украина, Полтава (Retail)

• People Management, office administrating,
• Dealing with partners,
• Ensuring delivery of goods from fabrics to customers. Controlling stock availability on warehouse.
• Dealing with all primary documentation. Preparing reports.
July 2011- November 2011 – Sales Consultant at Adidas Ukraine.

• Meeting customers, providing all needed information.
• Selling goods, making sales report.

Education

Полтавская государственная аграрная академия

Ф-т "Экономики и менеджмента", спец "менеджмент организаций", Полтава
Higher, from 2008 to 2013 (4 years 9 months)

Knowledge and skills

MS Office PC User Internet User Knowledge of office programs CAD

Language proficiencies

  • English — average
  • Russian — fluent
  • Ukrainian — fluent
  • Hebrew — beginner

Additional information

Ответсвенная, Внимательная, комуникабельная, целеустремленная, легко и быстро обучаюсь новому. Свободно владею украинским и русским языками, уровень владения английским - разговорный. Уверенный пользователь ПК, программ MS Office. Имею права категории В, стаж вождения 8 лет. В декрете уже была) главной целью сейчас является саморазвитие и каръера.

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