Arasanyin

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/4137751

Work experience

Customer support/ Data entry

from 11.2019 to 03.2021 (1 year 4 months)
Powerdewise, Kyiv (Telecommunications and networking)

Here, I worked with teams and alone to help customers with their microphone issues, orders, and delivery via Amazon seller central. we also used different platforms for the collection and saving of their data like excel. We also use Whatsapp, Facebook, youtube, and Gmail as our means of communicating with our customers. Customer satisfaction is our top priority which makes all workers at their toe to make sure we give the best.

Customer support

from 09.2019 to 02.2023 (3 years 5 months)
NDA, USA (Telecommunications and networking)

I work with a team of supports to answer customers' complaints, refunds, help with their sign-in problems, deletion of accounts, and mild technical issues. (As I am working as a tier 2 agent). I work with the American time schedule from 4 pm to 1 am UST.

We work with a ticketing system, chat through zendesk, get our customer's information through sift, persona, mixpanel, and blueshift. Our main means of communication are slack(for internal support communication and to find the user's admin), Atlassian for information and updates, and Gmail for needed escalations.

Teacher

from 08.2017 to 03.2018 (7 months)
Learntalk Online English school, Kyiv (Education and science)

Learntalk deals with different non English speaking companies in different countries. I worked with them as a teacher from August 2017 till March 2018. In 2017, we had a contract with a Spanish company that year that we taught for a year. We start from the beginning to the advanced level and after a year, the company will decide if they want to continue or stop ( based on the proficiency of their workers)

Sales Representive

from 07.2017 to 11.2018 (1 year 4 months)
NTD, Kharkov (Telecommunications and networking)

The major responsibilities are:
Since we have a particular goal to meet per day, I made sure that I met and even exceeded the specified sales goals.
Negotiating all contracts with prospective clients.
Helping determine pricing schedules for quotes, promotions, and negotiations.
Preparing weekly and monthly reports.
Giving sales presentations to a range of prospective clients.
Having meetings bi-weekly to check the progress of the week's goals.

Customer support

from 06.2017 to 07.2018 (1 year 1 month)
Best Truck Company, USA (Transportation and logistics)

We deal majorly with the loading of the commodities, the driver, and delivery ( where pick up, weight, Temperature, delivery, and rate (fee)
It is more of getting the Destination of the load and where the driver is ( destination difference), Pick up of goods, getting in contact with the driver, and then arrange on how to deliver it.
We ask the type of commodity ( frozen or dried so as to know the truck to use in conveying the commodity.
I mostly lias between the driver and the client to schedule a good and convenient time for pick up with both of them, bargain the price, and then the delivery

Education

V.N Karazin Kharkov University Business school

Health and social care management, Kharkov
Higher, from 2017 to 2019 (2 years)

I had my Master's degree in Health ad social care management in 2019. I want the managerial aspect of medicine because it is the most important part of medicine and the hospital at large. This can enable me to work both as a medical practitioner and also a MAnager i any health company.

V.N Karazin Kharkov University

Medicine, Kharkov
Higher, from 2013 to 2017 (4 years)

I am a medical Doctor from the great and prestigious University V.N Kararazin National University where I got exposed to the medical world ad how to relate with the different patients both the ones willing to tell you their history and the ones that are difficult.

Knowledge and skills

Language proficiencies

English — advanced