Contact information

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Work experience

Заместитель начальника отдела по работе с клиентами / Customer Support Supervisor

from 01.2014 to 06.2017 (3 years 5 months)
TLSCONTACT UKRAINE LLC, Киев (аутсорсинговая компания, предоставляющая визовые услуги / outsourcing company providing visa processing service)

- checked and handled visa applications;
- obtained applicant's biometric data;
- translated documents such as work certificate, bank statement, ownership of real property, employment contract, supporting letter, power of attorney, marriage certificate, birth certificate, divorce certificate, parental consent;
- provided medical insurances (Amadeus v3.0);
- leadered the Belgium Visa Center and built a strong customer service
team;
- was granted a one-week mission to Yerevan in order to establish the
workflow of new visa center.

Customer Support Representative - Account Manager

from 04.2013 to 01.2014 (9 months)
Innovative Solutions LTD, Киев (software, web and application development company)

- provided an outstanding level of service with each customer;
- escalated technical issues to appropriate departments;
- accepted complaints and provided solutions to ensure member
satisfaction and retention;
- responded to customer requests for purchases, information, and
account maintenance.

Secretary / Personal Assiatant/ Translator

from 09.2012 to 02.2013 (5 months)
AFAAK-GROUP LLC, Луганск (coordination agency, intermediary)

- efficiently dealt with paperflow;
- handled with all correspondence, bill payments;
- translated all neccecary documentation;
- keept a record of incoming students;
- consulted students on various issues.

Also Director treated me as interpreter, transfer, guide, rieltor, accountant and simply consultant on any issue.

Education

Volodymyr Dahl East Ukrainian National University

Faculty of Philology, Луганск
Higher, from 2008 to 2012 (3 years 9 months)

Knowledge and skills

Language proficiencies

• English — advanced
• French — beginner