Марина

Contact information

The job seeker has entered a email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/4656989

Work experience

Senior Business Analyst

from 12.2019 to 10.2022 (2 years 10 months)
EPAM, Дистанційно (IT)

Requirements elicitation and management
Stakeholder management and customer communication
Current business process analysis
Creating project scope documentation
Writing use cases and user stories
Mockups and flowcharts creation
Risks, assumptions, and constraints analysis
Backlog management and prioritization
Reviewing technical documentation updates
Conducting demos and customer training

Product Manager

from 05.2019 to 11.2019 (6 months)
airSlate, Київ (IT)

Performing market research and competitors’ analysis
Product vision and strategy development
Product roadmap creation and maintenance
Analysis and documenting of key business processes and system requirements
Creating effective user journey scenarios
Coordinating project development process
Eliciting requirements from stakeholders, defining product priorities and goals

Solutions Engineer

from 08.2018 to 04.2019 (8 months)
airSlate, Київ (IT)

Working with enterprise customers on custom integrations with their CRM systems
Analysis and documenting of clients’ use cases
Tools configuration according to customer’s workflow
Conducting demos and training sessions
Troubleshooting tooling issues and ensuring frictionless users’ onboarding
Gathering real-time customer feedback

Client Services Manager

from 07.2017 to 07.2018 (1 year)
FORM, Киев (IT)

Collecting use case requirements
Customer projects implementation: building complex workflow solutions
Estimating project scope and development timeframes
Conducting demos and customer training

Head of International Customer Support

from 01.2016 to 06.2017 (1 year 5 months)
FORM, Киев (IT)

Managing a team of Ukraine and US-based support analysts (15 people)
Assigning tasks and keeping track of KPIs
Optimizing customer support procedures
New staff hires and conducting individual performance reviews
Conducting personnel training
Close cooperation with Product, QA, Client Services, and Sales teams

Technical Support Analyst

from 09.2014 to 12.2015 (1 year 3 months)
FORM, Киев (IT)

Processing customer inquiries via email, phone, live chat
Conducting training, webinars, and troubleshooting sessions for customers
Bugs troubleshooting and delivering to the technical team
Performing root cause analysis, developing checklists for typical problems
Implementing minor CSS and HTML changes in customers’ forms

Regional Manager

from 02.2013 to 06.2014 (1 year 4 months)
STEKO Trading, Киев (Construction industry and woodworking)

- Opened two company offices in Chernihiv and the region;
- Supervised marketing campaigns, implemented new sales
strategies.

Project Manager / CEO Assistant

from 11.2010 to 01.2013 (2 years 2 months)
ADC Group, Киев (Architecture & Construction)

- Ordered supplies and supervised their delivery for the existing
company properties (shopping centers, cinemas, supermarkets,
etc.);
- Managed company properties at the stage of construction (hotel
“Cosmopolite”, outlet center “Manufactura”);
- Held hotel franchising negotiations;
- Supervised hotel furniture and decoration purchase, custom
clearance and logistics;
- Arranged CEO business trips and meetings, internal conferences,
presentations, HR interviews.

Education

Nizhyn State Gogol University

English and Foreign Literature, Нежин
Higher, from 2006 to 2011 (4 years 9 months)

Additional education and certificates

Business Analytics, hillel IT School

2019

Knowledge and skills

Language proficiencies

English — advanced

Additional information

I have a valid B-1/B-2 US visitor visa and I'm open for business trips.