Contact information

The job seeker has entered a email and Facebook.

You can get this candidate's contact information from https://www.work.ua/resumes/4778128

Work experience

Customer Support Representative

from 11.2017 to 05.2018 (6 months)
Wentrum, Київ (IT)

- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support in a fact-paced environment.
- Confer with customers by telephone to provide information about products or services, take orders, obtain details of complaints. - Determine charges for services requested, collect payments and arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Recommend improvements in products, service, billing methods and procedures to prevent future problems

Grasped such skills as stress-resistance, multi-tasking, business communication, work in a team and achieve common goals as well as personal.

Education

КК НУ «ОЮА»

Право, Київ
Higher, from 2015 to 2018 (2 years 9 months)

Additional education and certificates

Stafford House London

2016, 2 Weeks

Windermere School, UK

2013, 3 weeks

Language proficiencies

• English — fluent
• Japanese — beginner

Additional information

Ella Sobolyeva
Norfolk, Virginia, United States of America
Date of Birth: May 22, 1999 year
Address: 6115 Tidewater Drive, Norfolk, VA, 23509
email: [open contact info](look above in the "contact info" section)

Friendly and enthusiastic customer care representative with specialization in providing writing service. Able to learn new tasks quickly and proficient in growing key customer relationships. Absolutely comfortable with working at nights and weekends. Represent establishment with friendly, professional demeanor at all times.

Odessa Law Academy College graduate in Kyiv. Experienced working for the police as a volunteer and trainee based on my faculty. Last years I spent working for an international company as a Support Representative. Those two jobs were completely different from each other and it was a great experience for me, dealing with serious situations and with peoples' behaviour.


Currently, I'm a private tutor, teaching English to little kids from 6 to 14 years old, and I'm in love with this job. Finding connection with kids and giving them a chance to open their abilities and personality have always been easy for me. Since my 13th, I entered special lyceum in Kyiv, where I got lessons of several subjects, including Physics, Chemistry, Literature, History etc. on English, thus, I started having an interested to a foreign language. The same year, I started to travel by myself. My first experience studying abroad was in 2013, I went to Windermere, UK, to study English. 3 years later, I went to London to develop my English level, once again. Currently, I live in Norfolk, Virginia with my family, and since half of it is American, improvement of my language hasn't stopped.

I'm an open-minded, calm and positive person, and it is easy for me to find a way to get attention from people, I can make a person enjoy the conversation and learn from me, as well as I am always glad to find out something new from other people. I appreciate honesty, genuineness and a desire to grow. I love travelling, I travelled all over Europe, and the United States of America. I'm easily adaptive in different cultures and countries, situations and relationships. Even though I am not a native speaker, I am doing my best to be beneficial for service you provide, community and company itself.

Looking forward to hearing from you!



Feel free to approach in Telegram - divkahard0, or Viber - [open contact info](look above in the "contact info" section)