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Additional information

Mouncef EL ASRI
Email: [open contact info](look above in the "contact info" section)
GSM: [open contact info](look above in the "contact info" section)
Adress: Ukraine, Zaporozhye, Av. Soborniy 177 appartment 155
(Украина, г. Запорожье, пр.Соборный 177 кв.155)

EXPERIENCE

September 2016 – September 2017
Customer councillor at SITEL Rabat Morocco.

Responding to customers' requests, questions, reports and claims regarding a product or a service purchased through our websites www.Groupon.ae / www.groupon.fr / www.Groupon.be (United Arab Emirates, France and Belgium)

Guaranteeing customers' satisfaction by assisting them through the different website operations and responding to their different requests via Phone e-chat and email.

Elaborating quick solutions to customers.

I was charged of translating the updates of the work internal policies provided from the enterprise base from English into French for our platform in Morocco.

Spoken languages: English, French and Arabic

EDUCATION

2014 - 2016

2012 - 2014

Mohammed V university Rabat , Morocco
B.A. in linguistics

Mohammed V university Rabat , Morocco
Associate Degree of Art in English Studies

SKILLS

Fluent in English, French and Arabic.
Outgoing personality with outstanding cultural flexibility and interpersonal skills.
Very disciplined employee.