Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/4859877/

Work experience

Project manager

from 06.2019 to 08.2019 (2 months)
NomanGaming Ltd, remote (gaming)

- Was managing group of 5 people, creating schedule and paying salary;
- Supervising the work, covering shifts when needed;
- Setting up communication with the owner;
- Setting up automating and the processes to speed up the work.

Technical Monitoring Engineer

from 10.2018 to now (5 years 11 months)
Miratech, Винница (IT)

- Monitoring SQL databases for errors and Alerts and dealing with them
on Windows Server;
- Working with Transact-SQL.;
- Communication with other departments in order to deal with alerts;
- Working with Jira, reporting systems.

Computer software engineer

from 04.2015 to 02.2019 (3 years 10 months)
ZoomSupport, Винница (providing remote technical support)

- providing remote technical support;
- handling and resolving English-speaking customers’ requests;
- developing and mastering experimental troubleshooting techniques on the way of resolving unusual cases;
- cooperation with Sales department to resolve issues and consulting sales agents on the pre-sale stage;
-providing feedbacks regarding the software related issues;
-night shifts

Operator

from 11.2013 to 08.2014 (9 months)
Call-Center Data-call, Винница (providing technical support, handling and resolving customers’ requests)

- providing technical support, handling and resolving customers’ requests;
- providing feedbacks regarding occurred issues.

Education

Vinnytsia National Technical University, (VNTU, Vinnytsia, Ukraine)

Computer sсinces, Винница
Higher, from 2014 to 2018 (3 years 5 months)

Computer sсinces, Master degree

Vinnytsia Technical College, (VTC, Vinnytsia, Ukraine)

Computer systems and networking, Винница
Specialized secondary, from 2009 to 2014 (4 years 8 months)

Vinnytsia Technical College, (VTC, Vinnytsia, Ukraine)
Computer systems and networking, Junior Specialist

Knowledge and skills

• MS Excel
• MS Word
• MS Office
• Користувач ПК
• PC User
• Windows
• Adobe Photoshop
• MS Access
• MacOS
• Операційні системи
• Android
• iOS
• Adobe
• Operating systems
• Adobe Flash
• Troubleshooting

Additional information

My main advantages are honesty, purposefulness, responsibility, sociability, ability to organize a team, a balanced character, high level of stress-resistance, energetic.
Leader mindset, Proactive, Hard-working and Result-oriented with proven analytical and problem-solving skills.
I consider myself to be a good team player. Honesty and constructive criticism will be appreciated, they will motivate me to improve myself.

Skype [open contact info](look above in the "contact info" section)