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Work experience

AI creator

from 05.2025 to 02.2026 (10 months)
MMT, Дистанційно (IT)

Interactive testing&prompt refinement
Prompt engeneering (zero-shot/few-shot/ chain-of-thought)
Cross-modal ai tools (text, image, video)
AI content generation & creative direction

Support Coordinator

from 08.2021 to 12.2022 (1 year 5 months)
Helpo, Дистанційно (IT)

Responsibilities:

•Supervision and coordinating support agent team
•Conducting team and 1to1 meetings
•Post–quality review analysis and mistake correction after receiving monthly QA results
•Refund approvals
•Handling complex customer cases
•Collaboration with internal company departments (Legal, Quality, Health Team, etc.)
•Setting individual agent goals for the next 1/3/6 months within the company
•Working with various tools (Asana, Solid, Amplituda, Front)

Billing Support Manager

from 08.2020 to 07.2021 (1 year)
Brainstack_, Київ (IT)

•Handling customer refund requests via the ticketing system
•Working with various international payment systems
•Managing risk-related cases
•Investigating and resolving fraud cases
•Disputing chargebacks with payment providers
•Decreasing refund cases by offering alternative solutions for the customers
•Collaborating with multiple internal teams across the company

Specialist of the I department

from 06.2020 to now (6 years 3 months)
Webhelp, Киев (Norwegian Airlines)

*Supporting customer via phone/chat
*Booking/cancelling tickets via CSP platform
*Ability to react fast in stressful situations
*Providing excellent customer support
*Following KPI performance indicators

Customer Support Agent

from 01.2020 to 05.2020 (5 months)
Runway BPO, Киев (Norwegian Airlines)

*Supporting customer via phone/chat
*Booking/cancelling tickets via CSP platform
*Ability to react fast in stressful situations
*Providing excellent customer support
*Following KPI performance indicators

Customer support specialist

from 07.2018 to 12.2019 (1 year 6 months)
Runway BPO, Львів (Airlines)

* Ability to obtain, verify, evaluate work assignments and provide necessary information for clients
* I have got management skills and ability to prioritize
* Ability to react on stressful situation
* Multi-tasking skills (actively listening to customer questions, answering questions, registering issue and finding solution at the same time).

Гостинне обслуговування

from 01.2018 to 01.2018 (less than a month)
FIS SKI (Кубок світу зі стрибків з трампліна 2018), Бад-Мітендорф (Офіціант, бармен)

Гостинне обслуговування

from 07.2016 to 09.2016 (3 months)
East-West• Club&Restaurant «Country Club», Ужгород (Готельно-ресторанний бізнес)

Гостинне обслуговування

from 06.2016 to 07.2016 (2 months)
Dо&Сo (Євро 2016 ), Париж (Офіціант, Бармен)

Гостинне обслуговування

from 01.2016 to 01.2016 (less than a month)
FIS SKI (Кубок світу зі стрибків з трампліна 2016), Бад-Мітендорф (Офіціант, бармен)

Education

Коледж туризму та індустрії відпочинку

Туризм, Бад Гляйхенберг (Австрія)
Specialized secondary, from 2015 to 2018 (3 years)

Дитяча художня школа ім. Шандора Петофі

Клас струнних інструментів, Ужгород
Specialized secondary, from 2005 to 2013 (8 years)

початкова школа N11 БПЛ ''ІНТЕЛЕКТ''

Ужгород
Secondary, from 2004 to 2015 (11 years)

Additional education and certificates

Курс по - спеціальності конcьєржу та рецепції

3 роки (завершений у травні 2018, диплом з відзнакою)

Knowledge and skills

• Adobe Premiere Pro
• MS Office
• Windows
• Adobe
• Відеомонтаж
• Google Ads
• SMM
• Маркетинг
• Гра на гітарі
• Готування
• Спорт та правильне харчування
• CSP skill
• Typewriting
• Adobe Premiere Pro editing
• Video mounting
• After Effects editing

Language proficiencies

• English — advanced
• Ukrainian — fluent
• German — beginner
• Spanish — beginner