Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6404439/

Work experience

Customer Support Specialist of I department

from 06.2020 to now (6 years 2 months)
WebHelp Київ, Киев (Air transportation)

1. Supporting passengers via phone/chat
2. Working with tickets on CSP platform
3.Booking/adjusting/cancelling tickets
4.Providing excellent customer service
5. Following KPI performance indicators
6.Ability react fast in stressful situations.

Customer Support Agent

from 01.2020 to 05.2020 (5 months)
Runway BPO, Киев (Air transportation)

1. Supporting passengers via phone/chat
2. Working with tickets on CSP platform
3.Booking/adjusting/cancelling tickets
4.Providing excellent customer service
5. Following KPI performance indicators
6.Ability react fast in stressful situations.

Customer Support Agent

from 07.2018 to 12.2019 (1 year 6 months)
Runway BPO, Львов (Air transportation)

1. Supporting passengers via phone/chat
2. Working with tickets on CSP platform
3.Booking/adjusting/cancelling tickets
4.Providing excellent customer service
5. Following KPI performance indicators
6.Ability react fast in stressful situations.

Waitress/Barkeeper

from 01.2018 to 01.2018 (less than a month)
DO&CO Austria, Bad Miteldorf (Austria) (Hospitality Service in VIP Area)

1. Welcoming and accompanying customers to their tables
2. Presenting menu and providing detailed information as requested.
3. Preparing tables for customers by installing tablecloths, cutlery and glassware.
4. Providing order details to kitchen staff
5. Professional food and beverage service.
6. Professional wine service.
7. Communicating with clients in foreign languages

Waitress/ Team Lead

from 06.2016 to 07.2016 (2 months)
DO&CO Austria, Paris (Hospitality service on UEFA EURO 2016)

1. Welcoming and accompanying customers to their tables
2. Presenting menus and providing detailed information as requested.
3. Preparing tables for customers by installing tablecloths, cutlery and glassware
4. Providing order details to kitchen staff
5. Professional food and beverage service
6. Table cleaning
7.Professional wine service
8. Providing service to customers in foreign languages
9. Working at bar
10. Providing trainings for volunteers (beginners in hospitality service)
11. Controlling and organizing

Waitress

from 01.2016 to 01.2016 (less than a month)
DO&CO, Bad Miteldorf (Catering)

1. Welcoming and accompanying customers to their tables
2. Presenting menus and providing detailed information as needed
3. Preparing tables for customers by installing tablecloths, cutlery and glassware
4. Providing order details to kitchen staff
5. Professional food and beverage service
6. Professional wine service

Видеограф

from 06.2014 to now (12 years 2 months)
Freelancer, Киев (Съемка и монтаж)

Education

Tourismusschulen Bad Gleichenberg

Tourism and Leisure Industry, Bad Gleichenberg in Austria
Specialized secondary, from 2015 to 2018 (3 years)

* Digital marketing with a focus on tourism
* Company foundation, company management
* Start-ups & innovative business models
* Innovation management
* Management Training & Leadership
Hospitality and Tourism Management
* Digital trends in tourism
* Sustainability & Green Tourism

Additional education and certificates

Concierge and receptionist course

2 years (2016-2018) in Austria. Honors degree

Adobe Premiere Pro Editing Course

2019, 3 months

Knowledge and skills

• Adobe Premiere Pro
• MS Office
• Windows
• Adobe
• Відеомонтаж
• Google Ads
• SMM
• Маркетинг
• Гра на гітарі
• Готування
• Спорт та правильне харчування
• CSP skill
• Typewriting
• Adobe Premiere Pro editing
• Video mounting
• After Effects editing

Language proficiencies

• English — advanced
• Ukrainian — fluent
• German — beginner
• Spanish — beginner

Additional information

https://youtu.be/d1jkPXPRZ8c