Contact information

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Work experience

Customer Service

from 09.2021 to 12.2023 (2 years 3 months)
RupCoe HVAC and Plumbing, New Jersey (Public and business services)

Effectively monitored incoming calls and phone inquiries, arranged meetings with potential customers for new business
 acquisition and ensured customer satisfaction at all times.
• Recommended company service and product options to meet customer needs, helped customers with complaints and questions,
 gave customers information about products and services, took orders, and processed returns.
• Assisted customers with product-related questions, feedback and complaints.
• Evaluated issues and concern to determine importance and urgency, prioritising and escalating complaints to manager.

Customer service manager

from 02.2020 to 08.2021 (1 year 6 months)
Sparkle Grill Cleaning, Georgia (Public and business services)

• Established efficient workflow processes, monitored daily productivity and handled office tasks effectively.
• Developed and maintained comprehensive filing system, assisted in the preparation of regularly scheduled reports, answered phone calls professionally, wrote and distributed emails, correspondence memos, letters, faxes and forms.
• Built strong rapport with customers, resulting in an increase in customer satisfaction.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.

Customer support representative

from 01.2019 to 02.2020 (1 year 1 month)
A1 Logistics, Zaporizhzhia (Auto business and auto service)

- Optimised workflow, built alliances while ensuring world-class customer relations and maintaining the highest levels of professional excellence.
- Handled customer inquiries, resolved issues, and ensured customer satisfaction

Education

Alfred Nobel University

Marketing Management, Dnipro
Higher, from 2018 to 2022 (4 years)

Bachelor of Arts Marketing Management

Knowledge and skills

Language proficiencies

• English — fluent
• Ukrainian — beginner

Additional information

Outstanding Customer Service Professional with 4+ years of experience in driving customer service initiatives and managing operational performance improvements within complex environments.