Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/4914206/

Work experience

Affiliate & Partnerships Manager

from 06.2022 to now (4 years 5 months)
WinWin Media Agency, Дистанційно (Маркетинг, реклама, PR)

- Managed MENA-focused media buying campaigns across social media and web publishers, including banner
placements and sponsored articles on a CPM basis.
- Sourced, evaluated, and onboarded traffic partners, expanding publisher inventory for paid placements.
- Negotiated CPM rates, placement formats, traffic volumes, campaign terms, and delivery conditions.
- Coordinated campaign launches with internal teams and external partners, ensuring accurate delivery of
creatives, articles, tracking links, and placement requirements.
- Monitored campaign performance across CPM, impressions, CTR, reach, delivery status, and traffic quality;
verified delivery through links, UTMs, screenshots, and partner reports.
- Maintained partner pipeline, campaign status updates, performance reports, and payment reconciliation
using CRM and spreadsheets

Project & Operations Coordinator

from 03.2020 to 07.2022 (2 years 5 months)
Diya, Київ (IT)

- Coordinated 5 client projects, defining goals, roles, timelines, delivery plans, and status updates based on
client requirements.
- Managed project workflows and team coordination to keep delivery on schedule and address deviations from
planned timelines.
- Tracked project progress, risks, operational issues, and delivery quality through ongoing coordination and
process control.
- Prepared status updates, progress reports, and delivery documentation for management and clients using
Confluence.
- Contributed to workflow improvements across client delivery, internal operations, and ongoing IT support
activities.

Technical support specialist - Arabic and English

from 04.2019 to 06.2020 (1 year 3 months)
Diya, Київ (IT)

- Provided technical support in Arabic and English to exchangeportal.net users and ERASMUS students and teachers via chat, email, and Skype.
- Resolved user issues and support requests while maintaining clear communication across internal and
external channels.
- Coordinated with facilitators and internal teams to ensure smooth issue handling and support workflow
continuity.
- Prepared support reports, task updates, and operational documentation using MS Office and Google
Workspace.

Переводчик-фрилансер арабского и английского языков

from 12.2017 to 11.2019 (2 years)
Sexology website, Киев (Образование, наука)

- Перевод статей с английского, русского, украинского языков на арабский.
- Примеры работы:
https://www.6ology.com/article/71136.html
https://www.6ology.com/article/14730.html
https://www.6ology.com/article/14702.html
https://www.6ology.com/article/71175.html

Arabic Localization, Research & Copywriting Specialist

from 09.2017 to 03.2019 (1 year 7 months)
findyourstampsvalue.com, Київ (Маркетинг, реклама, PR)

- Developed Arabic and English advertising copy, campaign messaging, and content concepts based on client
briefs and target audience needs.
- Localized English website content into Arabic, adapting materials for Arabic-speaking audiences and Middle
Eastern markets.
- Conducted specialized research using catalogs, auction platforms, archives, rare-stamp websites, and other
online source materials.
- Edited, proofread, structured, and validated multilingual content to ensure language accuracy, consistency,
and alignment with project requirements.

Customer Support Team Lead

from 08.2016 to 11.2018 (2 years 4 months)
International Logistics Company, Київ (Транспорт, логістика)

- Managed multilingual customer support operations, including client communication, issue resolution, and
coordination between support teams and internal departments.
- Coordinated team workflows across two departments, ensuring clear task allocation, process continuity, and
timely handling of operational requests.
- Prepared Arabic, Russian, and English support documentation, client communication materials, and
operational reports.

Education

Державний професійно-технічний навчальний заклад Міжрегіональний центр ювелірного мистецтва м. Києва

Киев
Secondary, from 2014 to 2015 (1 year)

Секретарь референт и администратор.

Additional education and certificates

Linguistics

2018

Applied linguistics

2018

Data analysis with Excel

2016

Modernism in the visual arts

2014

Knowledge and skills

• MS Excel
• MS Word
• PC User
• MS PowerPoint
• Adobe Photoshop
• Windows
• Opera
• MS Outlook
• Mozilla Firefox
• Email
• Outlook Express
• Google Chrome
• Web Browsers
• Linux
• CRM
• Gmail
• Bitrix24
• Zendesk
• Zoho CRM
• EDGE
• Express
• Intercom
• Freshdesk
• Service Desk
• SyncroRMM
• O365
• Microsoft Dynamics CRM
• LMS SYSTEM

Language proficiencies

• Arabic — fluent
• English — fluent
• French — beginner
• Norwegian — above average
• Ukrainian — fluent

Additional information

Знание языков:
Арабский-родной;
Английский-выше среднего;
Французский-средний;
Русский-родной;
Украинский-родной.