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Work experience

Operations Manager

from 10.2016 to now (7 years 7 months)
Luxoft Ukraine, Киев (IT)

Organizing day-to-day operations for a team of 150+ indirect reports, delivering complex engineering solutions for international clients in four locations: Ukraine, Poland, UK and USA:
•Developing unified processes and procedures
•Capacity and utilization forecasting
•Resource tracking and management
•Compliance and contractual reporting
•Employee performance appraisals

PMO specialist

from 03.2013 to 10.2016 (3 years 7 months)
Luxoft Ukraine, Киев (IT)

Preforming and supervising various PMO tasks in multiple international ITO teams ranging from onboarding new members to invoicing and reporting:
•Design and maintenance of resource trackers
•Vacations, time-sheet and overtime reporting
•Travel expense management and analysis
•Staff hiring, interviewing and onboarding
•Project SLA data collection and reporting
•Monthly Governance Meeting preparation
•Business trips organization and visa preps

Sales manager

from 07.2011 to 02.2013 (1 year 7 months)
Eney Company, Киев (Promotional gifts)

Multiple sales and account management responsibilities for new and existing clients:
•Developing new business and client relationships
•Designing product pricing options for client needs
•Introduce company services to potential clients
•Working with client's to on specific business strategies
•Managing client issues and handling escalations
•Supervising the complete invoicing process

Travel Manager

from 08.2008 to 05.2012 (3 years 9 months)
GlobalLogic Ukraine LLC, Киев (IT)

Organizing business trips. Travel expense reporting and optimization for multiple business teams:
•Responsible for overall travel service quality
•Hiring and training department newcomers
•Managing external agencies and services
•Optimizing insurance, travel expense
•Working with embassies and authorities
•Visa and legal paperwork preparations
•Client visit organization and support
•Mass events and town-halls organization

Secretary-Interpreter

from 01.2008 to 07.2008 (6 months)
Embassy of Pakistan, Киев (Embassy)

•Scheduling and adjustment of the diary of both Ambassador and Consul: meetings and telephone-calls arrangement
•Telephones and infobase development for the Embassy (details, addresses and names of other Missions and Ambassadors)
•Visitors to the Embassy support
•Dealing with incoming and outgoing email, faxes and post
•Dealing with correspondence and writing/translating letters, taking dictations and minutes
•Sequential translation at business meetings, dinners etc.
•Docs and correspondence confidentiality secure
•Leisure and business trips arrangements for both Ambassador and Consul and their families: hotel and air/train tickets booking, transfers arrangements, trip agenda development, etc.
•Support of the foreign visitors to the Embassy stay in Ukraine: hotel and air/train tickets booking, transfers arrangements, trip agenda development, leisure activities organization, etc.
•Carrying out of personal requests of both Ambassador, Consul or their families

Achievement: I personally made the city tour for the Ex-Prime-Minister of Pakistan Benazir Bhutto

Tour Guide

from 10.2002 to 12.2012 (10 years 2 months)
School of Travelling, Киев (Toursim)

City tours (about 10 different theme tours)

Achievement: Development of 8 themed city tours (in both Russian and English)

Teacher of English

from 08.2002 to 12.2006 (4 years 4 months)
Lyceum of Tourism, Киев (Education and science)

Teaching English for 5th - 11th grades, being a form mistress for the students of 7th - 11th grades

Teacher of English

from 01.2001 to 08.2002 (1 year 7 months)
School # 170, Kiev, Киев (Education and science)

Teaching English in 5th - 11th grades, being a form mistress for the students of 7th - 8th grades

Education

Melitopol Pedagogical Institute

Romano-Germanic philology, Мелитополь
Higher, from 1995 to 2000 (4 years 9 months)

Additional education and certificates

Leadership Academy at Luxoft, Ukraine

Oct'18 - May'19

Work with the project personnel, Luxoft Ukraine

Sep'15

Setting goals for personal development, Luxoft Ukraine

Jul'14

MS Excel, basic scope. Luxoft, Ukraine

May'14

Conflict Management. Luxoft, Ukraine

Aug'14

Knowledge and skills

Language proficiencies

• English — above average
• Ukrainian — advanced
• German — beginner