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Work experience

Recruitment supervisor

from 02.2022 to now (2 years 3 months)
Myle technologies, Київ (Транспорт, логістика)

Over 110 hired drivers withing 11 month
Remote recruitment of the drivers (from the initiall call to starting date), communication during the collaboration.
Resolving conflictious situations.
10-days training of new HR members
Supervision and distribution of the tasks, daily meetings with the team.
Analyzing problematic steps and finding the solutions to resolve those and increase the productivity

Account manager

from 09.2021 to 02.2022 (5 months)
Unitix, Київ (Маркетинг, реклама, PR)

Communication with the potential clients
Negotiation with the partners
Research of potential clients and partners
Accounting of an income
Control of the payment
Communication within the team and clients to make sure all of the information and changes up to dates
Preparation of posts at Social Media Networks
Taking care of the correspondence at Upwork
Translation for the website and the posts
Check the accuracy of the semantic core
Check the agenda for each team member in order to follow the schedule with the reports, setups, optimization
Additional tasks according to the workflow

Преподаватель английского

from 02.2021 to 10.2021 (8 months)
Антишкола английского, remote (Education and science)

Подготовка проекта и продвижение бренда, переводчик

from 08.2020 to 12.2020 (4 months)
Стартап проект, Київ (IT)

Подготовка информации и презентации
Наполнение сайта, создание рекламных объявлений, продвижение свой сетях.
Research, Business development

Business Development Manager, Coach

from 06.2020 to 08.2020 (2 months)
Freedes Studio, Київ (CGI)

Finding new partners and communication with the existing leads, presentations.
Preparing the offers.
Coaching team, instructor for a new members

Sales Manager

from 12.2019 to 06.2020 (6 months)
ArchiCGI, Київ (CGI)

Negotiations, communication with lovely creative people
Research of potential clients, sales presentations, sales.
Support and coaching new team members

Customer Support Agent

from 06.2017 to 12.2019 (2 years 6 months)
LoveCrafts Ltd., Киев (Online retailer)

My role was of helping our customers - typically a range of knitters and crocheters from all corners of the globe - with inquiries, concerns and requests about our range of yarns and service.
Responsibilities:
Dealing directly with customers by telephone and electronically (e.g. online chat and email)
Handling and resolving customer queries, complaints.
Obtaining and evaluating all relevant information to handle product inquiries
Providing pricing and delivery information
Directing requests and unresolved issues to the appropriate person
Keeping records of any chat or email with customers and any actions taken
Communicating and coordinating with other members of our wonderful team in the UK, US, Germany, Canada.
Following up on customer needs.
Delivery ambassador from March 2018

Guest Relations Agent

from 11.2015 to 09.2016 (10 months)
The Ritz-Carlton Abu Dhabi, Grand Canal, Abu Dhabi (Hotel industry)

This work was all about the care of the guests. From the greeting, to the fond farewell. Hospitality, anticipation of guests needs, work to make our guests feel comfortable.
Do the extra miles to create the stay of our guests memorable.
Achieved results :
- composed training plan for new attendants, provided training.
- implemented the targets of wow-stories per month – from the first month of work;
- experienced in CRM, Opera.

Responsibilities:
- Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities.
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction. Respond to special requests from guests with unique needs.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
- Follow all company policies and procedures,report accidents, injuries, and unsafe work conditions to appropriate person;
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Perform other reasonable job duties as requested by Supervisors.

Translator, interprator

from 05.2014 to 08.2015 (1 year 3 months)
Junona agency, Кропивницкий (Services for the population and business)

translation of correspondence, on-line, verbal
attending contests inside the company, find out the creative solutions for each competition, generate new ideas and innovations

Cashier

from 02.2013 to 07.2013 (5 months)
COLIN'S, Кропивницкий (Retail)

That was my first experience of pre-opening store operations, learning 1C in a very limited period of time.
Responsibilities:
- taking care of the cash documents, preparing the documentation for encashment.
- prepare the store for opening/closing
- create the schedule for team once in a week
- organizing the working time of salesmen
- running the reports
- assist customers with their queries
- follow up with the upcoming promos
- merchandising

Cashier, restaurant crew

from 10.2009 to 05.2012 (2 years 7 months)
McDonald's Ukraine Ltd., Киев (Restaurant service)

Achievements:
Completing the Mystery Shopper audit on 100%, from the trial period.
The best crew of the month 3 times, first one on 4th month of work.
1 year work at night shifts as a cashier.
Responsibilities: completing the cashier tasks, administrative work, reports.
To provide the customers with the best service, following the standards of a company. Keeping up the friendly and positive atmosphere.

Education

National University of Bioresources and Nature Management of Ukraine

Forestry faculty, Forestry engineering and the Landscape gardening, Киев
Unfinished higher, from 2008 to 2012 (3 years 8 months)

Was the secretary at the students hostel committee, 3 years
Illustrator of the students newspaper, 3 years

Additional education and certificates

"How to Handle Challenging people" Certificate

2019, 1 month

Психологический семинар-тренинг Ольги Алехиной "От зависимости к близости. Все, что нужно знать про отношения"

2019, 3 часа

курс Дмитрия Карпачева "Поощрение и наказание"

2019, 5 часов

Летняя школа психологии, тренинг НЛП, Кинезиологии, Психосоматики, Позитивной психологии, Сексологии

2019, 5 дней

Lifeforum 2018

2 days

Жизнь как чудо, 2019

2 дня

The life purpose life coach, Transformation Academy

2020

Тренинг-Центр Основа, Арт-терапия

2021

Training with certification "Quantum of love" in training center of Tamara Rudikovaнинг-центр Тамары Рудиковой.

2021, 5 days, 25 hours

Training center Internal Freedom of Yyliia Bondarchuk, RPT practitioner level I, II

2.07.2022-21.08.2022

Knowledge and skills

Language proficiencies

• English — advanced
• Spanish — average