Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5051034

Work experience

Customer Support Manager

from 02.2017 to 04.2018 (1 year 2 months)
ALFA FIN GROUP, Киев (Financial Consulting)

• Provided service and support to customers through phone software, chat application and e-mails.
• Handled customer inquiries, concerns, and requests about the company's services.
• Followed up and made scheduled callbacks to customers to make sure that a client managed to resolve the problem and was happy about the level of support service.
• Volunteered to create necessary e-mail templates which resulted in reducing average response time.
• Trained new Customer Support Representatives and helped them through their first months of work.

Education

Kyiv National University of Culture and Arts

Culturology and event management, Киев
Unfinished higher, from 2015 to 2019 (3 years 8 months)

Event management is the application of project management to the creation and development of large-scale events such as festivals, conferences, ceremonies, formal parties, concerts, or conventions. It involves studying the brand, identifying the target audience, devising the event concept, and coordinating the technical aspects before actually launching the event.

Knowledge and skills

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — advanced
• Polish — average
• German — average

Additional information

I enjoy solving problems. I always take on a challenge with great passion, regardless whether it is another sudoku or a customer with an extraordinarily difficult issue. Creating new ideas to find an inventive solution to a work issue is what brightens up my day.

My main field is customer service. I am a helpful and reliable professional, who’s known for original approach towards every problem. I’ve always been able to quickly uncover a customer’s pain point and identify a strategic solution.

I am a very communicative person; with my strong interpersonal skills and experience building strong internal and external relationships I easily get along with anyone.I am equally comfortable working as a member of a team and independently.

My intellectual curiosity also drives me to be a lifelong learner. I can readily and enthusiastically synthesize new tasks.

I look forward to being part of a team that aims high.