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Work experience

Customer Support Agent

from 09.2020 to 12.2021 (1 year 3 months)
Trionika - Wentrum project., Київ (Writing service.)

•Support communication with clients and executants via phone calls;
•Support communication and coordination of clients and executants in the message section;
•Support communication in the live chats;
•The main responsibilities are to solve problematic issues, to sale extra products, doing all to help the clients in order them to be satisfied with the service.

Manager of hotel reservation

from 03.2019 to 07.2020 (1 year 4 months)
Davinci TS - Czech Republic., Київ (Туризм.)

•Cooperation with Tour Operators in searching an accommodations in Europe;
•Finding hotels due to the TO’s requests;
•Doing written and oral communication with hotel’s management;
•Providing the payment, check-in and check-out of the tourist’s groups ;
•Enlarging hotels database;

GR Agent/ Hostess

from 01.2018 to 05.2018 (4 months)
SWOT Hospitaliy/ Piazzetta Italiana (Work and Travel Turkey), Antalya, Turkey (Hospitaliy)

•Meet the customers;
•Help to find the most appropriate tables;
•Suggested the menu and tell about any promotions and bonuses;
•Make reservations, checking and keeping the RESERVOUT system;
•Tell about TripAdvisor and any other accounts of the restaurant to be followed by customers;
•Hold to the door and offer to come back;

Tutor of English language

from 01.2017 to 01.2018 (1 year)
At home (individual work), Kyiv (Education and science)

•Organize and plan lessons;
•Plan homework and assessments;
•Review homework;
•Have resources ready for the classroom;
•Study the subject matter and keep myself abreast with current issues to discuss in class; etc.

Personal stunt's assistant

from 09.2016 to 08.2017 (11 months)
UA Stunt’s Team, Kyiv (Film industry)

•Translator;
•Help with catering;
•Receive calls on casting, shooting and treaties;
•Сardinalate trips;
•Helper, emergency help for stunt;

Kitchen assistant

from 06.2015 to 08.2015 (2 months)
Camp May Flather (Camp America program), Harisonburg, USA. (Hospitaliy)

•Help to cook the dishes;
•Serve the tables;
•Clean the dishes;
•Help with extra-food;
•Pack the snackes;

Education

State Higher Educational Establishment "Pereiaslav-Khmelnytskyi Hryhorii Skovoroda State Pedagogical University"

Faculty of Philology; Secondary Education (Language and Literature (English)), Pereiaslav-Khmelnytskyi
Higher, from 2017 to 2018 (1 year 3 months)

Master's degree; 014 Secondary Education (Language and Literature (English)); German; Educational and Professional "Secondary Education (English Language and Literature)"; Lecturer of English and Foreign Literature. Teacher of English, German and Foreign Literature.

State Higher Educational Establishment "Pereiaslav-Khmelnytskyi Hryhorii Skovoroda State Pedagogical University"

Faculty of Philology; Humanities., Pereiaslav-Khmelnitskyi
Higher, from 2013 to 2017 (3 years 9 months)

Bachelor's degree, Philology. Educational and Professional Program, Teacher of English and Foreign Literature.

Первомайський МНВК Первомайської міської ради Миколаївської області

Секретар курівника( підприємства, організації, установи), Первомайськ (Миколаївська обл.)
Specialized secondary, from 2011 to 2013 (1 year 9 months)

Закінчила у 2013 році Первомайський міжшкільний навчально-виробничий комбінат Первомайської міської ради Миколаївської області і здобула професію секретаря керівника ( підприємства, організації, установи).

Первомайська загальноосвітня школа 1-3 ступенів № 12

Первомайськ (Миколаївська обл.)
Secondary, from 2002 to 2013 (10 years 9 months)

Здобула повну загальну середню освіту в 2013 році у Первомайській загальноосвітній школі 1-3 ступенів №12 Первомайської міської ради Миколаївської області.

Additional education and certificates

Advanced TESOL Certificate/ Foundation TESOL Certificate/ TESOL Specialization Certificate - Teaching Adults English.

2018, 6 months.

Camp America, Completion Certificate.

2015, 3 months.

Курс навчаннь в рамках програми підготовки "Молодіжний кадровий резерв - 2016"

2016, 2 тижні.

Knowledge and skills

Language proficiencies

• English — above average
• German — beginner
• Ukrainian — fluent
• Russian — fluent
• Chinese — beginner