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Work experience

Global Business Development Manager

from 10.2021 to now (2 years 7 months)
Yesim, Дистанційно (Telecommunications and networking)

Yesim (www.yesim.app), a travel eSIM industry Start-up, hired me to study the possibility of connecting the leading players in the telecommunications market.

• Responsible for exploring the possibilities of interconnecting with MVNO
• Analyzing the entire business& working out new strategies for encouraging cross-selling opportunities for consistent business growth in terms of overall market share & attaining a leading position on a global level.
• Responsible for acquiring telco onboarding technical requirements.
• Responsible for negotiating with Remote SIM Provisioning SM-DP+ Platform providers for eSIM-based Service Access.
• Define connectivity API for MNO/MVNO’s onboarding.
• Any other related activities in the Sales and Tech Department

Key Business Development Manager

from 02.2020 to 10.2021 (1 year 8 months)
Acemount Media Ltd, Київ (Телекомунікації, зв'язок)

Responsibilities:
- Lead a team of Partners sub-unit.
- Focus on sales and business development in partners channel: Operators/Aggregators both local and international.
- Sales of Omnichannel Whitelabel messaging platform, A2P SMS, Viber, Viber Ads, Whatsapp,Email, VoIP, etc.
- acquire new partners (global or local/regional) in alignment with HQ from a set of pre-approved prospects.
- Manage existing partnerships with the intention to secure growth, monetize and expand them according to budgeted gross profit goals(KPI).
- Work with the Regional Directors team to make direct sales within the region.
- Develop local relationships with Partners and facilitate other internal teams to do so when needed.
- Partner relationship management in CRM .
- Organize meetings, video calls, a demo for partners involving all departments related to the project.
- Develop high-value relationships with customers and partners
- Develop and implement effective account/territory plan strategies to provide focus and maximize revenue growth.

Business Development Director

from 08.2019 to 11.2019 (3 months)
Platinum Services Telecommunication Ltd, Київ (Telecommunications and networking)

Initialize and implement annual sales goals and monthly sales plans;
Develop and execute a strategic plan to achieve sales targets and expand clients base;
Maintain sales staff by recruiting, selecting, orienting and training employees;
Counseling and disciplining sales team; planning, monitoring and appraising job results to meet daily, monthly and annual sales goals;
Develop and implement business performance measurements (KPIs) for the sales team to facilitate upward and lateral reporting;
Work closely with Sales to develop and execute the most efficient and effective sales and marketing strategies;
Any other related activities in the Sales and Tech Department;

International Carrier Relations & Business Development

from 10.2018 to 03.2019 (5 months)
VR Telecom, Київ (Телекомунікації, зв'язок)

- Initiate/leverage relationships and negotiate agreements on bilateral wholesale voice (VOIP) services Telecom operators globally;
- Develop and maintain executive and strategic relationships based on company's comprehensive suite of voice focused products
- Conducts proactive sales activities, including proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements.
- Grow the wholesale voice margin in agreed accounts and to achieve sales target as set by the company;
- Develop and maintain structured account development plans and contract strategies;
- Ensure full adherence to pricing process, and proactively monitor inbound traffic to highlight any gaps against targets, streaming, irregular traffic patterns, and address accordingly;
- Manage customers to ensure a timely payment of services

Head of Sales

from 01.2014 to 08.2018 (4 years 7 months)
Alrus Telecom, Київ (Телекомунікації, зв'язок)

Responsible for Buying/ Selling, Routing & Pricing decisions for Wholesales Voice Business (Hubbing, Retail)- ILD

Exploring new business opportunities with carriers to have cost advantage & secure optimum margins, Competitor Mapping according to our product.

Analyzing the complete ILD voice business& working out new strategies for encouraging cross selling opportunities for consistent business growth in terms of overall market share & attaining leading position on global level.

Strategic planning to explore new avenues of growth & consolidation of Voice business.

Identify the opportunities for the new products, services & applications& enhancing the existing infrastructure for additional revenues.

Enter into monthly & quarterly bilateral deals with incumbents with customers & vendors.

Build the customer loyalty by ensuring the QoS through coordination with the back end support functions viz. Post-Sales Technical support, customer support, billing and other functions

Understating client’s requirements to facilitate the innovation & development of the new customer management processes & systems in coordination with the Pricing & Margin Management.

Ensure the timely collection of the payments and adherence to the payment collection / outstanding systems and procedures as per company policies.

Initiate action to escalate or expedite provisioning issues, as required, to minimize delays in meeting customer committed delivery dates for service.

International Wholesale Account Manager

from 01.2012 to 01.2014 (2 years)
Alrus Telecom, Київ (Телекомунікації, зв'язок)

Key responsibilities:
• Handling commercial deals with the outcome leading to the increase of profitability of the company
• Taking part in negotiations to initiate new contracts and develop further cooperation with existing partners
• Running interconnections with new partners from finding new vendors and negotiating sales contracts to establishing traffic turnover between companies
• Researching markets and determining product configurations and features that will maximize results
• Carrying out swap deals with regular customers and creating business cases with potential ones
• Managing and growing a client base whilst maintaining strong client relationships
• Updating and managing the price lists offered to customers
• Working together with the engineers to insure the quality of the service rendered to clients.
• Collaborated with routing, billing and financial teams to help increase company margin and revenue/balance control.
• Managing 50+ accounts

CR Specialist & Technical Analyst

from 01.2007 to 01.2012 (5 years)
Alrus Telecom, Київ (Телекомунікації, зв'язок)

NOC Department:
• Network Monitoring, Incident Management, Incident Diagnosis and Incident Resolution
• Provided 2nd line technical support via email/telephone to global customers, using initiative to help customers as much as possible.
• Capturing Wireshark H323/SIP signalling traces (with rtp if required) and analyse to investigate and solving technical issues.
• Executed new VoIP interconnections for different products using different calling plans.
• Manage incident tickets, ensuring regular updates with meaningful technical analysis and next step actions.
• Liaising and escalating with external suppliers and other departments to ensure minimum disruption and downtime on the network.
• Manage the technical escalation of incidents to 2nd line support engineers.
• Ensure operational processes and procedures are followed in accordance with department guidelines and company policy.
• Quality tests (manual and using different testing tools) to identificate/reproduce the issue.

Rate Department:
• Accepting incoming rate changes from our partners (as vendors).
• Filtering, verifying, analysing and communicating for future uploading into billing system.

Dispute Department:
• Official negotiation (email correspondence, calls etc.) with the dispute parties.
• Dispute investigation (financial, technical or human factor).
• All that is to achieve mutual understanding and solve an issue in favor of the company.

Billing Department:
•Financial consultations and technical issue resolutions

Education

Новокаховский приборостроительный техникум

Обслуживание компьютерных и интеллектуальных систем и сетей, Нова Каховка
Unfinished higher, from 2001 to 2005 (3 years 5 months)

Language proficiencies

• English — average
• Ukrainian — fluent
• Russian — fluent

Additional information

10+ Years of experience in International Wholesale Carrier Sales, Business development, operations, marketing , Market Research, Traffic analysis and Routing management.

Extensive experience with systems & good understanding of critical business drivers in the CIS, Asia, Europe, USA, Latin America, Middle East, Africa for voice market.

Proven experience in mentoring team members towards improving bottom-line growth and meeting top-line goals.

Highly successful in building relationships with decision makers (Austria Telecom,Tele2, Tata, Sri Lanka Telecom, Korea Telecom, Deutsche Telecom, Italia Telecom etc.)

Deft in ensuring customer satisfaction by achieving delivery & service norms within specified time lines.