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PATHOU LIMBATI MATSHIKALI

Львів, Жовківська 53
Lviv, Zhovkivska 53
[open contact info](look above in the "contact info" section)
Skype: Pathou Limbati1
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OBJECTIVES
Succeed in everything I am going to do, improve my ability to work to promote the evolution of the company and help my colleagues. Always ready to learn and give the best of myself in order to obtain positive results.

EDUCATIONS
01.09.2015: Banking University of LVIV (Ukraine) Bachelor’s Degree
1993-1999: Mulundu School Complexes, (Democratic Republic of Congo)
2000-2006: loya college, (Democratic Republic of Congo)

PERSONAL DETAIL
Birth Date: 10.12.1987
Sex: Male
Spoken languages: French (Native), English (Medium), Ukrainian (Medium)

PROFFESSIONAL EXPERIENCES
1. from January 2016 to December 2018: Zoom Support Lviv (Ukraine)
Agent seller Call center and support technique (French Department)
My work:
Responsible for inbound calls and chat relating to the client’s product (be able to answer all customer queries relating to the product; be able to operate the client’s database system to set up new customer accounts or update existing accounts as necessary).
Support and service via phone and chat; fixing customers computers and activating the software;
To make calls from existing customers to propose them new offers and products.
Dealing in professional manner with all customers and working with sales objective while ensuring a positive first impression of the company's image.
Work on Apple Mac Computers and Windows PCs
2. from July 2017 to September 2017: Multi Call Center Lviv (MSV)
Agent seller at MSV call center based on the sale of car spare parts (French Department).

DATABASE KNOWLEDGE

CRM
Salesforces
Microsoft Office

SKILLS
Strategic Management;
Strategy of selling;
Marketing of products or of the Enterprise;
Always ready to cope in difficult situations but always keeping a positive image of the company;
Know how to calm the person in conversation and always manage the conversation professionally;
Conduct negotiations, presentations, make deals.
high level of communication (experience in conducting negotiations);
Developing a sales and marketing strategy.

MERITS
Awards of participation in the competition of All Stars of Top Seller at Zoom Support, 2017-2018 editions.

I have more than two years’ experience in the field of call center, the conversation with customers from all over the world. The ability to convince and market the product in order to maintain a customer and give a positive image of the company. I always engage a warm welcome with clients and a professional conversation.
I certify the information above.