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Work experience

Product Manager/Scrum master

from 05.2010 to 07.2019 (9 years 2 months)
TemplateMonster, Київ (IT/Marketplace)

May 2010 – Sep 2012: Manager of Technical Support
- Working with English-speaking clients, helping them use the product the company developed (CMS system)
- Verbal and written communication (phone, chat, e-mails)

Sep 2012 – Jan 2016: Customer Care Manager
- Heading a 24/7 team of 10 support operators and webmasters
- Gathering requirements for clients' projects
- Approving time, cost and content of projects with clients
- Distributing workload among webmasters

Jan 2016 – Jun 2019: Scrum master
- Working with up to 4 Agile teams, both locally and remotely
- Implementing the principles and practices of Agile development approach
- Working with Scrum, Kanban and Scrumban frameworks
- Improving team's internal communication
- Delivering increments of product on time

Aug 2018 – Jul 2019: Product Manager/Product Delivery Manager
- Working with business on short-term and long-term goals for the development team (strategic and tactical planning)
- Working on hypotheses backlog based on the performance of the new product
- Determining priorities for product designers and supplying them with design backlog
- Launching A/B tests/experiments to see the performance of the new product compared to the old one (GA and HotJar)
- Re-organizing development teams, interviewing new team members
- Setting monthly goals for CTO, Architect and team leads to help improve the technical aspect of development (new approaches and technologies, better methods of development, implementation of best practices etc.)
- Working with stakeholders on requirements and priorities for releases
- Team motivation: using a system of levels for successful sprints with small bonuses for the whole team, team choosing best performer of the sprint, organizing informal meet-ups for local teams etc.

Education

National Shipbuilding University after admiral Makarov

Applied Linguistics, Mykolaiv
Higher, from 2004 to 2009 (4 years 8 months)

Additional education and certificates

Coursera: Operational Management course

3 months

Language proficiencies

English — advanced