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Work experience

Business Development/ Client Relationship Manager

from 10.2021 to now (2 years 8 months)
LC Capital, Kyiv (Banking and Payment solutions - Fintech)

Addressed and resolved customer complaints and issues to improve satisfaction.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Worked with clients to address and respond to client and partnership management issues.
Identified opportunities to cross or up-sell our services and communicated customer needs to appropriate team.
Adhered to sales contract agreements and high-quality service delivery by coordinating with legal team and leveraging productive and open client communications.
Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
Compiled and analyzed data to determine approaches to improve sales and performance.
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Investigated and integrated new strategies to expand business operations and grow customer base.
Developed compelling presentation decks to gain approval for ideas and communicate results.
Built relationships with customers and community to establish long-term business growth.
Managed accounts to retain existing relationships and grow share of business.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Fostered customer trust by addressing concerns and needs using targeted problem-solving.
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.

Sales-Management Specialist

from 07.2018 to 09.2021 (3 years 2 months)
Customer care, Kyiv (Investment Banking)

Reached out to potential customers via telephone, email and in-person inquiries.
Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Negotiated, prepared and signed contracts with clients.
Represented company and promoted products at conferences and industry events.
Negotiated and closed long-term agreements with new clients in assigned territory.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
Created reports and presentations detailing business development activities.

Education

Kyiv Medical University

Kyiv
Secondary, from 2015 to 2024 (9 years)

Medical practices and ability to understand the psychological relationships of any situation !

VIT

Business, Management, Marketing, Sales and Related Support Services, Vellore
Specialized secondary, from 2013 to 2014 (1 year)

Additional education and certificates

VIT - Business Management

2 years

Knowledge and skills

Language proficiencies

• English — fluent
• Hindi — fluent

Additional information

I am resilient, hardworking and well organised. I have a passion for learning. I am fluent in English,Tamil and Hindi (written and spoken). I have had previous experience as a sales manager and operator (English desk) as well as an English tutor to students age group 6 yrs to 24 yrs. From my previous work experience I have gained the following skills :
1. ability to connect with people
2. very good stress management
3.self confidence and ability to transfer optimism