Contact information

This job seeker has hidden his personal information, but you can send him a message or suggest a job to him if you open his contact info.

Work experience

Customer Support Manager / Team Lead

from 07.2017 to now (8 years 7 months)

- Lead customer support and technical service team.
- Supported Mobileye ADAS and fleet management systems.
- Managed accounts (Geotab, Ituran, Lytx ), warranty cases (RMA), and vendor relations.
- Conducted customer training, presentations, and maintained knowledge base.
- Reported bugs and coordinated API integrations.

Operator of Secure Operations Center

from 03.2016 to 04.2017 (1 year 2 months)
"Autoconnex", Київ (Автобізнес та автосервіс)

•Monitored satellite anti-theft and GPS tracking systems (24/7 operations).
•Responded to theft and crash alerts, coordinated breakdown and roadside assistance.

Engineer of Technical Support

from 02.2005 to 06.2014 (9 years 5 months)
"Romsat"", Київ (Телекомунікації, зв'язок)

* Provided support for DVB-T2, IPTV, satellite/cable equipment.
* Configured/tested professional headends, decoders, IPTV servers.
* Conducted product testing, pre-sales, and technical training.

Education

National technical university of Ukraine "Kyiv Polytechnic Institute"

Branch ITS / Bachelor’s Degree in Electronics and Telecommunications Engineering, Київ
Higher, from 1997 to 2003 (6 years)

Technical lyceum of "Kyiv Polytechnic Institute", Railway branch

Engineer economist, Київ
Higher, from 1995 to 1997 (2 years)

Knowledge and skills

• Customer & Technical Support (B2B
• B2C)
• Team Leadership & Training
• CRM & Service Desk Systems
• API Integrations
• Automotive Telematics & GPS Security Systems
• DVB-T2 / IPTV / Satellite / Cable Networks
• Network Equipment Setup & Troubleshooting
• Bug Reporting & Vendor Communication

Language proficiencies

English — above average

Additional information

Key Skills
•Customer & Technical Support (B2B, B2C)
•Team Leadership & Training
•CRM & Service Desk Systems
•API Integrations
•Automotive Telematics & GPS Security Systems
•DVB-T2 / IPTV / Satellite / Cable Networks
•Network Equipment Setup & Troubleshooting
•Bug Reporting & Vendor Communication
Additional information
•Confident PC user (administration, hardware assembly, maintenance, Wi-Fi setup).
•Driving License: Category B.