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You can get this candidate's contact information from https://www.work.ua/resumes/5629740/

Work experience

Head of sales

from 04.2023 to 05.2025 (2 years 1 month)
Appliance Repair Company, Remote (Public and business services)

- Recruited, trained, and managed the sales team.
- Developed and executed the sales strategy aligned with company goals.
- Identified target markets and created plans to grow customer base (residential, commercial, property managers, etc.).
- Analyzed market trends, competitor activity, and customer feedback to refine sales approaches and forecast sales trends.
- Set performance targets and KPIs; monitored and coached team members to exceed goals.
- Pushed B2C and B2B sales, including service contracts, repeat customer programmes, and worked closely with marketing to design and implement promotional campaigns.
- Managed key accounts and ensured satisfaction, retention, and upselling opportunities.
- Worked closely with marketing to design and implement promotional campaigns and lead-generation initiatives.
- Tracked sales metrics, prepared regular performance reports, and presented findings to senior management.
- Used data to forecast sales trends and set achievable yet ambitious revenue targets.
- Ensured CRM systems (Workiz and House Call Pro) were fully utilised and up to date.
- Ensured the sales process delivered high-quality customer experience from initial inquiry to post-service follow-up.

Head of sales and Customer Support

from 08.2020 to 04.2023 (2 years 8 months)
Canadian Internet Service Provider - VELCOM, Remote (Telecommunications and networking)

- Developed and implemented sales strategies to meet and exceed targets while maintaining high levels of customer satisfaction.
- Built and promoted strong relationships with key partners to drive business growth.
- Analysed sales and customer service data to identify areas for improvement and implemented effective solutions.
- Collaborated with several teams to ensure alignment of sales and customer support efforts with overall objectives.
- Managed and resolved client complaints and disputes using best practices, turning unhappy clients into brand ambassadors.
- Screened, recruited, trained and onboarded new hires.
- Ensured CRM systems (Zendesk and Kayako) were fully utilised

Customer Support Representative / Dispatcher

from 08.2019 to 11.2020 (1 year 3 months)
Front Desk Helpers, Kharkiv (Individuals)

Worked as an Inbound Agent/Customer care representative.
Outbound follow up calls to customers to book appointments and get technicians to do the job
Dispatching technicians and following up on jobs to ensure they get completed
Filling of Log book (excel), posting updates and keeping up with the changes that come with the job.

Sales Manager

from 02.2015 to 12.2015 (10 months)
Call center, Kharkiv (Medicine, pharmacy)

The company was an online pharmacy that sells medications (OTC medications) to clients and helps them with their refill. I functioned as a sales representative reaching out to clients and communicating with them while helping them with their purchases. I also followed up on the clients to check up on them and kept accurate records to make sure they refilled when it was time to do so.

Education

Karazin Business School

Business Administration, Kharkiv
Higher, from 2019 to 2021 (2 years)

Graduated with an MBA where I learned the basics of starting up and managing a business, gained a greater awareness of the global market, garnered analytical skills, long-term strategic thinking, networking, leadership, and conflict resolution.

V. N. Karazin Kharkov National University

Medicine, Kharkiv
Higher, from 2013 to 2019 (5 years 10 months)

I graduated from the faculty of medicine and I had a great experience studying in the beautiful city of Kharkiv

Knowledge and skills

• MS Excel
• MS Word
• PC User
• Communicability
• Teamwork
• Work with clients
• Management skills
• Adobe Acrobat Reader
• Google
• Adobe
• Leadership
• Zendesk
• Bilingual
• Organisational Skills
• Time Management Skills
• MS Office
• Team management
• Sales
• Management of CRM

Language proficiencies

• English — fluent
• French — advanced
• Russian — beginner
• Spanish — beginner

References

Nicholas Brendon Gomera

Nicholas Brendon Gomera

Recruiter, Call Center

Additional information

I have excellent communication skills and I am a goal-driven hard worker. I am diligent, dedicated, punctual and have the ability to work individually and also as a team player who understands that contributing to team effort is an essential component to excelling. I am ready to significantly impact your organisation and offer the best services not just with my technical knowledge but with my sixth sense. I am a firm believer that strong communication skills are the key to success, and mine are nothing short of superior. I also consider myself an active listener who pays detailed attention to information when it comes to work. I am able to easily connect with people from all walks of life. I rate my work ethic second to none and confident in my ability, I am prepared to greatly contribute to your company positively and offer the best of my services!