Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5736147

Work experience

Feedback Supervisor

from 09.2018 to 10.2019 (1 year 1 month)
Autodoc GmbH, Одесса (Retail)

Observation, teaching staff, finding solutions to satisfy customers needs, finding new plans for staff to be more efficient.

Pool & Deck Supervisor

from 02.2018 to 09.2018 (7 months)
Carnival Cruise Lines, Miami (Cruise Lines)

Observation, teaching staff, solving problems with customers, finding new plans for staff to be more efficient

Call centre operator / Assistant Supervisor

from 10.2016 to 02.2018 (1 year 4 months)
Autodoc GmbH, Одесса (Retail)

Observation, teaching staff, solving problems with customers, selling spare parts.

VIP room manager

from 03.2016 to 10.2016 (7 months)
Sanatorium “Gorky”, Одесса (Hotel and restaurant industry)

Observation, teaching staff, solving problems with customers

English teacher

from 05.2015 to 03.2016 (10 months)
Chinese kindergarten, Beijing (Education and science)

Teaching kids

Sales Assistant / Duty Manager

from 05.2014 to 05.2015 (1 year)
“Heinemann” Odessa Duty Free, Одесса (Duty Free)

Handle with different currencies, selling items, assisting customers, employees observation

Sales Assistant / Assistant Supervisor

from 10.2012 to 03.2014 (1 year 5 months)
Dubai Duty Free, Dubai (Duty Free)

Handle with different currencies, selling items, assisting customers, employees observation

Education

Odessa National Polytechnic University

Business Management and Administration, Одесса
Higher, from 2007 to 2012 (4 years 9 months)

Knowledge and skills

Language proficiencies

• English — fluent
• Russian — fluent
• Ukrainian — fluent

Additional information

Trainings: E-learning course about customer service,
Crowd management course,
Crisis management and human behavior course,

Personal skills and competences:

Leadership: Having a long-term vision and leading a team,
supervising junior staff members

Teamwork: Working effectively within a team to accomplish
key objectives

Delegating: The ability to appropriately delegate or assign
work and tasks to others

Organizational skills: Managing workload, meeting deadlines and
being organized at all times

Communication: The ability to communicate effectively with
clients, colleagues

Customer service: Providing outstanding customer service at all
times and to all customers, including dealing
with customer queries and complaints