Контактная информация

Соискатель указал телефон, эл. почту и Facebook.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5736147

Опыт работы

Feedback Supervisor

с 09.2018 по 10.2019 (1 год 1 месяц)
Autodoc GmbH, Одесса (Retail)

Observation, teaching staff, finding solutions to satisfy customers needs, finding new plans for staff to be more efficient.

Pool & Deck Supervisor

с 02.2018 по 09.2018 (7 месяцев)
Carnival Cruise Lines, Miami (Cruise Lines)

Observation, teaching staff, solving problems with customers, finding new plans for staff to be more efficient

Call centre operator / Assistant Supervisor

с 10.2016 по 02.2018 (1 год 4 месяца)
Autodoc GmbH, Одесса (Retail)

Observation, teaching staff, solving problems with customers, selling spare parts.

VIP room manager

с 03.2016 по 10.2016 (7 месяцев)
Sanatorium “Gorky”, Одесса (Hotel and restaurant industry)

Observation, teaching staff, solving problems with customers

English teacher

с 05.2015 по 03.2016 (10 месяцев)
Chinese kindergarten, Beijing (Education and science)

Teaching kids

Sales Assistant / Duty Manager

с 05.2014 по 05.2015 (1 год)
“Heinemann” Odessa Duty Free, Одесса (Duty Free)

Handle with different currencies, selling items, assisting customers, employees observation

Sales Assistant / Assistant Supervisor

с 10.2012 по 03.2014 (1 год 5 месяцев)
Dubai Duty Free, Dubai (Duty Free)

Handle with different currencies, selling items, assisting customers, employees observation

Образование

Odessa National Polytechnic University

Business Management and Administration, Одесса
Высшее, с 2007 по 2012 (4 года 9 месяцев)

Знания и навыки

Знание языков

• Английский — свободно
• Русский — свободно
• Украинский — свободно

Дополнительная информация

Trainings: E-learning course about customer service,
Crowd management course,
Crisis management and human behavior course,

Personal skills and competences:

Leadership: Having a long-term vision and leading a team,
supervising junior staff members

Teamwork: Working effectively within a team to accomplish
key objectives

Delegating: The ability to appropriately delegate or assign
work and tasks to others

Organizational skills: Managing workload, meeting deadlines and
being organized at all times

Communication: The ability to communicate effectively with
clients, colleagues

Customer service: Providing outstanding customer service at all
times and to all customers, including dealing
with customer queries and complaints